Beachcomber Surfers Paradise 18 Hanlan Street, Surfers Paradise, Queensland 4217

"No complaint's at all. My unit was so fresh and was decorated perfectly. The lady at reception couldn't do enough for you. She's an asset to the hotel. Mike was super helpful as well, especially when I was trying to get into the wrong carpark, I was next door hahahaha. I would stay here again without a doubt. Thanks for being wonderful guys :)"

"I have no idea why this place gets below average reviews. I don't even have low standards and perhaps we got lucky with a nice room, I don't know, but I honestly found nothing bad. So it's "dated" but I honestly didn't notice anyway. There aren't pests in the building or bad smells. They're spending money on its upkeep and they were so friendly to us as well. We had a minor inconvenience with a faulty swipe card but that's life, isn't it? A minor inconvenience. I think this spot needs more appreciation. Will definitely stay again. I'd recommend bringing a small or medium size car as there is a very tight ramp going up."

"The only thing going for this hotel is the view and location. The inside of the hotel is dated and needs to be revamped to encourage others to stay. Although there is a kitchen, there are minimal supplies. Nothing says 'I trust a hotel guest' than melamine plates and bowls! The mattress was old and we could feel the springs. The heat pump was adequate although there were no other blankets if it was a cold night. A mistake on their part did not enable us into the lift and into to our hotel room, a friendly cleaning lady took us up. We were required to stay on our room for over 3 hours until security turned up to sort the key. We were told we could go out, but we did not have any means to get back into our room or use the hotel facilities. When discussing this when checking out, the receptionist offered a discount on our next stay and was not authorised to a partial refund in cash. We said 'thank you' but we were from overseas and would not be coming back. The receptionist advised us to go through our booking agent (Agoda) and they would contact the hotel. We promptly did this and were advised that no refund would be given by the Beachcomber. To our amazement, the hotel lied about our situation and have absolved all responsibility even though it was their error. Such a terrible way to treat guests."

"The location is good. Staffs are friendly and helpful. Lots of parking space but it’s not free need to pay additional money. All the amenities are there gym pool spa etc. No cleaning service during the stay and need to take out the rubbish as well as cleaning of dishes before u leave. The view is very beautiful and the studio was spacious"

"I’m so surprise that this hotel has such low stars. I booked and felt a bit worried but during my weekend long stay I couldn’t find any problems. Room was clean and nice with ocean view, facilities with sauna are great. Location is very central and price was fair."