voco Gold Coast, an IHG Hotel 31 Hamilton Avenue, Surfers Paradise, Queensland 4217

"The rooms were pretty expensive, and not great value for money. There was a big event on the GC, so I kind of understand that's how it goes, but to pay over $500 for a single night in a pretty small room with not even a bottle of water in the fridge, is a bit much. Should and could, do better than that. Service was great however, checkin was a good experience."

"We stayed here for 4days and 3 nights here. The room was so beautiful and view. However, I am very disappointed with the Room Attendant on our 2nd day, we were asked if we need a service but I told her, come back for 15minutes as we are leaving and came back in the evening, the room was not serviced. So, I went down to the front office and told them our room were not serviced, what she did was she gave us bath towels and I asked for a bath mat and she told us to deliver in our room, but we waited for a couple of hours give us bath mat in our room, but no one came. For the amenities, they don’t have vanity kit, slippers and bath robes. Also, we don’t have water inside the fridge, only milk. But we asked the front office, if they can deliver to our room however, there’s a charge for $25 per bottle. So disappointed as they don’t have refilling station in the hotel. Overall, the place was good and the great view as well."

"Excellent service from the reception staff. They were more than happy to assist with questions I had. I highly recommend to pre book parking at the hotel, as we had to park at the local car park, which was only a 5 min walk away but with young children and lots of bags it was difficult. The staff at VOCO were helpful and showed exactly how to get there on a map, etc. The room was clean and comfy, had all we needed. The view was fantastic and definitely pay extra for breakfast. The food was all fresh and delicious, and so many options (gluten free, vegan, vegetarian, etc). Fantastic for children too. Will definitely be staying here again."

"Kid and family friendly hotel with play areas for kids on the lobby and level 2. Pools on 2 different levels, one east facing and the other west facing. Breakfast was good value but on weekends expect a queue so set aside time for that. Generally, most staff are helpful and courteous! Rooms are clean but not the best, maybe slightly dated bathrooms but still comfortable. Doors are not very sound proof so if you have noisy neighbours, it can keep you up all night. For the value, location, comfort and activities they provide, I would recommend it. But don't expect a luxurious 5 star romantic quiet getaway."

"Very clean rooms. Good selection for buffet breakfast although can be busy. Staff are very pleasant. Check out the rapid lunches - great value for $17. Took advice from other reviewer and place in Bruce Bishops car park a short distance away$30 for 3 days. Hotel is very close to the beach and very pleased with everything."