Breakers North Apartments 50 Old Burleigh Road, Surfers Paradise, Queensland 4217

"Luke at the front desk is incredibly rude and unhelpful. I booked through Wotif, NOTHING at all on their website about the pool being closed, it was not until after I had booked a "non refundable" ticket that I received an email from the hotel stating that the pool was closed from June to December 2023. When I called the apartments Luke answered the phone and I questioned if their pool was actually closed and all I got was "yep" I then probed some more and stated that there was nothing listed on their website or wotifs website and he said that they don't manage the wotif page so there was nothing he could do about it. He was extremely blunt and had a terrible attitude. Also advised that we would be unable to park our car there as it is over 2m high and the carparks they normally have reserved for higher cars are being used by the pool maintenance guys. Erich means we would have to park on the street and move our car every three hours. Absolute joke, incredibly disappointed. Wotif were extremely helpful and we were actually able to get a refund from them but Luke from the hotel is in need of some serious "customer service" training. Can't believe how he spoke to us."

"Excallent place to stay for families or couples. The apartments are spacious and are fully furnished with all you could ever need,washing machine,dryer,full kitchen with the works,this place has it all. Friendly staff at front desk and free secure parking,facilities,pool,spa,tennis court,rackets, balls at reception,board games,boogie boards ,towels etc at reception & helpful,proffessional staff. The views from our balcony were beautiful and we even saw a whale breach from the balcony which was awesome. Perfect views to the beach and the beach is smack bang right there. Very comfortable beds aswell. The city view apartment was beautiful too & we could see the mountains and the river aswell as the beach but really this is an awesome place with the works. Highly reccomend"

"Had the worst experience ever, booking in to the place was a nightmare. Gave Vicki at reception my ID's Vicki then gave them back but then asked for my Visa card again so pulled it out of my wallet and gave it back, after some time Vicki asked if she had given my Visa back which I said no and after Vicki looking in my handbag and wallet x3 and her husband x1 accused me of having put it somewhere. Vicki also checked the CCTV but didn't go far enough and again said I must have it. After asking for a copy of the CCTV each day on the fourth day of our stay Vicki called and said she had found it behind the photo copier but no apology. The room had stains on the carpet and paint chipped off and windows were that dirty. All in all the worst place ever to stay."

"Best ten days I’ve had in twelve years Thank you As a weary business family in the public constantly this break was SO needed and long deserved. Disappointed we didn’t have three weeks to stay & would do it all again ( and will) very soon Room 1a was the best. I didn’t want high up & I wanted a bath. All I asked for was given. Thank you"

"My husband and myself would love to thank the staff, we had the best time and the appartment was just stunning. We stayed in 15B and what a view complete beach front, very clean and so well furnished. We will be back 100%"