Gramercy Bar And Kitchen 777 Hay Street, Perth, Western Australia 6000

"The Gramercy has a clear and visible happy hour sign on which states spirits. I went to the bar and asked if happy hour was on. The reply was yes so I ordered my house spirits to find the bill was charged at full price. I went back to the bar and the supervisor (English guy) on day stated that spirits are not on happy hour for today. I went back to check the sign for the happy hour sign for spirits which it did have. I tried to question the supervisor behind the bar and he dodged me. I cornered him out on the tables and questioned the fact that the sign states spirits are included. His claim is that the management have elected to change the happy hour drinks from week to week but it's too hard to change the sign on the blackboard behind the bar which is how it's been done for many years but now they have a printed sign. Clearly the Gramercy have very little training in hospitality as the supervisor on the day could have diffused a situation very easily. Instead, he's stuck into us and argued with us that no one else complains, but I would argue that no one else really checks their bills as they probably should. They trust the bar to provide the drinks as per the pricing on the wall. So in effect they are misrepresenting or being dishonest to their customers for profit and deception. we were all shocked at the attitude by the supervisor. I understand that it's hard getting staff now, but if you're going to put somebody in a supervisor position they should have the very basic hospitality training. Rest assured we will be telling everybody in Central Park and thats the last time I step into that bar again. We will not be coming again. This bar has changed names many times in the time I've lived and worked here and clearly it seems like they're due for another change. #SHUTDOWNGRAMERCY"

"My partner went to get us some drinks amd they said they wouldn't serve him because he was in hi vise but could stay outside. So I went to purchase drinks and the bar tender said sorry let me get my manager. I asked the manager to show me where it says that. To his credit he did HOWEVER his mannerisms and rudeness were beyond belief! Told me I made his bar staff get him when I didn't, spoke over the top of me and when I went to say 'just a tip, there's no need to be rude to someone who hasn't caused a fuss' he just cut me off and said YOU WILL NOT BE SERVED, LEAVE' I do not recommend. So appalling!"

"Food was great and the service also of a high standard."

"The fish & chips looked good … a little disappointed as it seemed it hadn’t been thawed completely prior to cooking … not too bad but I had better … nice environment and location is great. Polite staff …"

"This was a decent restaurant that I visited for a work lunch. The staff were friendly and we ordered the Cheeseburger, Chicken Burger and Chicken Parmi. The Cheeseburger was average and the patty was a little dry. The Chicken Burger was the opposite and had way too much sauce. The Chicken Parmi was dry and the sauce had dried up and felt like a layer instead of being cooked into the chicken."