Berwick Healthcare

"I am happy to be a patient at this clinic. It includes a good pathology unit and a pleasant quiet waiting room with enough space to sit separately from others, chairs with arms that older people need and no noisy television. Staff are polite and efficient; my doctor is thoughtful as well as skilled and rarely keeps me waiting."

"I have been a patient at Berwick Healthcare for many years and am so impressed with the friendliness, efficiency and professionalism of the front desk staff and nurses. They go out of their way to always make one feel welcome. I appreciate the clinic being run in a Covid safe manner. Every doctor have seen has been friendly, empathetic and professional and offered support well beyond the appointment, even calling from home on their days off when required. Time management has been better that I have experienced any other clinic. I am truly grateful to be able to have found the clinic years ago and feel well looked after. Dr Annie Wells is a rare gem!"

"This rating is for Alisha (receptionist). She was one of the most considerate, helpful and friendly staff I’ve ever come across. Explained to me the wait time for pathology was very long, gave me another time when it would be less busy, and was extremely polite and helpful."

"Receptionist are just arrogant and rude. I went up to ask a question in regards to a payment while waiting to be seen by pathology only to be cut off half way through my question to be told “I’m not pathology, ask them”. Another patient had just walked out from a consult and was making sure his wife and son sat down comfortably and was making sure they were okay to be called over ( by the same receptionist) across the room to pay. “(Name of patient) .. just come over here and pay.” There was trouble with Medicare and couldn’t process the rebate to then be told “ you’ll have to do it yourself” he wasn’t sure how to do this “so you have the app, no, download it and do it from there. I can’t do anything about it”. This was Just the one receptionist … one of the younger ones Another receptionist sitting next to her spoke rudely to an older patient about paperwork and just looked at it not even for a second just slid it back and said “nope, when ever” waving her hands and went back to her conversation about KFC. I’ve never experienced anything like this in a medical clinic, I’m so thankful I don’t come here. Just the one time I had to come here for a specific reason made me never want to go back."

"I've used this clinic for years. However, service and consideration seems to have gone downhill. Hopefully, unintentionally. Requiring appointments is fine, but uphold your end of the bargain. A patient/customer shouldn't be expected to wait 1 hour and 20 minutes for an appointment especially when that patient/customer upheld their end of the agreement by arriving on time. Granted, some appointments go over the usual 15-20 minutes. But, 1 hour and 20 minutes is simply unacceptable. A General Practitioner offering a simple apology is not enough. There was no conversation, nor apology, from admin staff until I questioned the time myself. There was no effort made to offer an appointment with another GP, nor an offer to postpone/reschedule the appointment. Nothing, except for a complete disregard on the clinic's part. This was the only clinic I would attend with my kids in Berwick and I was comfortable with the relationship built with my GP over the years. It's a shame really."