Glow Perinatal Emotional Health and Wellbeing Clinic

"After 3 months, I got a text message saying, the clinic has received my referral letter!! What a wait!! A courtesy email or phone call would have been nice to say that the clinic has received the referral letter and there will be a bit of a wait and someone will get in contact with you either via email or call on the next step! This approach would have been nice to give an update! Therefore very disappointing "Glow Clinic". The other clinic that I got referred to and ended up going with, was good at getting back to me! Within 2 weeks I received an email and got a call, and an appointment was made!"

"Personally delivered a doctor’s referral to their receptionist well over a month ago and still haven’t heard from them. Considering it was for a postnatal health plan it’s extremely disappointing. Will have to make another appointment with my doctor to get a new referral elsewhere."

"The whole team at Glow are amazing. I started pilates with Genia when my baby was 7 weeks on. They were so welcoming of me and accommodated any way they could for me to bring my baby along too. In the thick of recovery this support means the world. I could add something back into my life that was just for me. Thank you Genia and the whole team for supporting me and my little one so well."

"I saw Genia pre and post birth to help with pelvic floor strengthening. She was amazing and so patient. Highly recommend the Pilates class that she runs as well. Was thankful they’re baby friendly so I could bring bub along."

"Edit: Glow clinic has reached out to rectify this situation, they did go above and beyond to apologise and make different arrangements for me to be seen, they have also reimbursed the cost of putting my daughter into childcare for the day that the appointment was missed. Their apology was sincere and very much appreciated, I have now booked in for an appointment at a different time. Would absolutely not recommend. I have been struggling with post partum anxiety and booked an appointment 3 weeks in advance. Due to Melbourne lockdown restrictions I was unable to have my daughter cared for and booked and paid for her to be in daycare for an entire day for this appointment. This morning (day of my appointment) I received a text message confirming my appointment for next week instead of today, when I called and showed them the appointment confirmation email with today's date they said they'd get back to me. Over an hour later they call to say the best they can do is late this afternoon when my toddler will be home again, otherwise I will need to wait until next week or month. To say I'm disappointed is a huge understatement, to ask for help and support is tough, then to wait weeks for that help only for that to be taken away is devastating. I won't be coming back here and will be recommending people don't waste their time."