Box Hill Family Clinic

"dr jia li, very impatient, disrespectful, very bad experience. Never going back to this clinic!"

"Booked appointment for 3:20pm and it's past 4:00pm now and I'm still waiting for my turn. Seriously? What kind of trash customer service is this?"

"Dr Jia li is rude and very unprofessional. She uses soft tone saying mean things, I almost thought I heard her wrongly at that moment. Being late is normal for her, being judgmental is also normal for her. She comments on patient’s life and feelings and being very criticism. I forgave her once, then she is carrying away. She used to be my family doctor, we all go see her. Now she is not. 8 people in my family are not going box hill family clinic any more. We will go to another clinic. After all, box hill has tons of clinic, isn’t it? Good lucky with your rude business."

"This clinic was recommended to me by my neighbour ,it is convenient having almost all facilities available in one place and walking distance from my home. Brought my in laws here for their routine check up and other test and I must say that the doctors are professional and courteous and Dr Joanne is highly recommended. I read some negative comments about the clinic mainly on the inexperienced reception but this does not necessarily reflect the doctors competence and professionalism. Perhaps the clinic should put effort to hire and train reception staff to be courteous, efficient and caring and I believe this clinic will be one of the best. Keep up the good work, doctors!!!"

"I called today to book a vaccine. The front desk girl picked up my phone call and said "Hello ?" I was a bit shocked because its not very professional to my experience. But I just asked about my vaccine booking. She then repeatly asked questions that I told her already and finally told me that my asked date was fully booked or no vaccine dose left. She suggest me to call next month to make an appointment. She sounds very inpatient and impolite when she was talking to me regardless that I am a regular customer with this clinic for more than four years. I doubt about her saying was not accurate and made another phone call to confirm. The other front desk girl picked up the phone and professionally answered my questions and I am completely satisfied with her customer service. And also there is a valid vaccine for me as well. I just felt been deceived and ignored by the first girl and I don’t understand why she can treat customers like that. She needs proper customer service training and at least she needs to respect people even if they are not her customers. I have seen these two clinic owned by same owner with very low google reviews. I reckon that reflects my poor experience today. I probably won’t go there anymore and hope people who see my review can be careful about this clinic as well. If they don’t care about their patients how can we give our trust to them to solve our health issues?"