Box Hill Family Clinic
36 Rutland Road, Box Hill, Victoria 3128
About the Business
Welcome to Box Hill Family Clinic, a leading health establishment located at 36 Rutland Road, Box Hill, Australia. As a GPA plus accredited general practice, we have been providing comprehensive healthcare services to families and individuals of all ages since 2008.
With two convenient locations near the Box Hill shopping centre, our clinics are easily accessible via public transport. For those driving, free parking is available at the back of our Elgar Road clinic.
Our dedicated team of healthcare professionals is committed to delivering high-quality care to our patients. We offer a wide range of services, including general consultations, preventive care, chronic disease management, vaccinations, and minor surgical procedures.
Operating from Monday to Friday, from 9:00 am to 5:30 pm, and on Saturdays and Sundays from 9:00 am to 4:00 pm, we strive to accommodate our patients' busy schedules. Please note that our opening hours may vary on public holidays.
At Box Hill Family Clinic, we understand the importance of affordable healthcare. While our existing patients with a pre-booked appointment and a valid Medicare card are bulk billed, a standard fee applies to new patients, non-Medicare cardholders, and walk-in consultations. For more information on our billing policies, please contact our front desk.
To make an appointment, you can book online or call us at 420-422 Elgar Road, Box Hill Vic 3128 or at 36 Rutland Rd, Box Hill Vic 3128. We look forward to providing you and your family with exceptional healthcare services at Box Hill Family Clinic.
Photos
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 16:00
Sunday:
Closed
Reviews
"dr jia li, very impatient, disrespectful, very bad experience. Never going back to this clinic!"
"Booked appointment for 3:20pm and it's past 4:00pm now and I'm still waiting for my turn. Seriously? What kind of trash customer service is this?"
"Dr Jia li is rude and very unprofessional. She uses soft tone saying mean things, I almost thought I heard her wrongly at that moment. Being late is normal for her, being judgmental is also normal for her. She comments on patient’s life and feelings and being very criticism. I forgave her once, then she is carrying away. She used to be my family doctor, we all go see her. Now she is not. 8 people in my family are not going box hill family clinic any more. We will go to another clinic. After all, box hill has tons of clinic, isn’t it? Good lucky with your rude business."
"This clinic was recommended to me by my neighbour ,it is convenient having almost all facilities available in one place and walking distance from my home. Brought my in laws here for their routine check up and other test and I must say that the doctors are professional and courteous and Dr Joanne is highly recommended. I read some negative comments about the clinic mainly on the inexperienced reception but this does not necessarily reflect the doctors competence and professionalism. Perhaps the clinic should put effort to hire and train reception staff to be courteous, efficient and caring and I believe this clinic will be one of the best. Keep up the good work, doctors!!!"
"I called today to book a vaccine. The front desk girl picked up my phone call and said "Hello ?" I was a bit shocked because its not very professional to my experience. But I just asked about my vaccine booking. She then repeatly asked questions that I told her already and finally told me that my asked date was fully booked or no vaccine dose left. She suggest me to call next month to make an appointment. She sounds very inpatient and impolite when she was talking to me regardless that I am a regular customer with this clinic for more than four years. I doubt about her saying was not accurate and made another phone call to confirm. The other front desk girl picked up the phone and professionally answered my questions and I am completely satisfied with her customer service. And also there is a valid vaccine for me as well. I just felt been deceived and ignored by the first girl and I don’t understand why she can treat customers like that. She needs proper customer service training and at least she needs to respect people even if they are not her customers. I have seen these two clinic owned by same owner with very low google reviews. I reckon that reflects my poor experience today. I probably won’t go there anymore and hope people who see my review can be careful about this clinic as well. If they don’t care about their patients how can we give our trust to them to solve our health issues?"
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