Werribee Mercy Hospital Emergency Department

"AVOID AT ALL COSTS GO TO ANOTHER EMERGENCY HOSPITAL Incredible place, waiting for over 1.5 hrs and still nothing. When you go and ask how long more do we have to wait, they say it might be 10min or 8 hrs more you never know… and expect sympathy."

"Having lived in Point Cook for more than a decade, our family has frequented the Werribee Mercy facilities on numerous occasions. Our two sons were also born there. Throughout our time in Point Cook, each member of our family of four has spent at least a day in the hospital. We have consistently found the medical staff, including nurses and doctors, to be friendly and supportive. However, it's unfortunate that the emergency triage counter consistently has staff who are not as helpful. These individuals often treat people seeking assistance as if they are not even human. They rarely make eye contact and, on occasion, their behavior comes across as racially biased. Once past this challenging triage experience, the facilities are clean and the staff is welcoming and accommodating. It is crucial for the hospital management to address the shortcomings of the customer service at the emergency department triage counter. While it's understood that they encounter numerous distressed and difficult patients, this shouldn't justify inhumane behavior. Especially considering they are public healthcare workers paid through our tax contributions."

"Most awful emergency department I've ever seen. We now go to RCH instead. They are incredible. Our local GPs and my partners specialist surgeons have all told us never to go there. When you have doctors telling you a hospital is unsafe you know there is a serious problem!"

"Came here for emergency reasons and all we did is wait since 2 AM.. I am writing this review while still waiting for results and doctor. All we get notified is to wear mask after 4 hrs of waiting. Upon asking why the reception nurse didn't notify, they have got no reasons. We are here at emergency for urgent monitoring but nothing is been happening. No proper response from nurse or reception staffs."

"Worst ED ever, I can understand how busy and pressured staff are but they lack basic decency, right from the moment we entered into ED we were welcomed by a very rude triage nurse who started laughing at the reason how the patient injured himself, the staff asked the next of kin to wait outside in extreme chilling cold, citing ED was too busy, in reality it was too empty. Doctor didn’t see the patient even 6 hours after being triaged. What they do is complete opposite to empathy and patient care. This place is truly disgusting Please beware and avoid this ED at all costs for yourself and your loved ones."