Werribee Mercy Hospital Outpatient Clinics

"I do have endocrinology appointment at 11:40am. I was already in a work meeting, when I mentioned that my appointment is on 11:40 am , the on call lady mentioned they are running little early either , I talked to them now or reschedule, I asked them to reschedule, she mentioned no we will talk now as it will take 2 minutes . There is no harm in 2 minute talking but the way it all happen was very rude. Also when patients cannot make appointment on time and are late and then clinics not able to adjust. Was very rude experience."

"Out patient Clinic Very very busy place. Alot of staff, but they appear to be standing around chatting about their social life. I have been here several times in the last 12 months and noticed the same every single time. There is a complacency about the place, and nothing gets done until staff are good and ready. Despite all of this, the staff are lovely and friendly. My appointment was nearly an hour later than scheduled time. Other patients in the waiting room clearly display agitation at waiting longer than their appointment times also. Waiting room was quite full all the time and patients were being called who clearly weren't even in the waiting room. Overall it seems to be the norm these days with medical services."

"A BIG Thank you to the staff at the outpatients clinic, and to the GI doctor, Dr Arachchi. I know it's extremely busy, as I have had a recent outpatient experience myself. Even through these extremely busy times, the lovely staff take time to assist."

"I've had multiple unpleasant experiences at this hospital. I've been receiving care for maternity, and the quality of some, not all of the obstetricians and endocrinologists is suboptimal compared to Sunshine. The Iranian obstetrician said that coming to this hospital (she has a private practice) is like doing charity work for her. Another obstetrician scared the living day lights out of me and told me that my baby had down syndrome when she did not. Most of the doctors cannot even communicate properly in English. The endocrinologists solution to everything is to take insulin, rather than trying to help find other ways to manage blood sugar levels. The obstetricians tell you they will call you back, and then don't. You chase them for results or answers. I would not recommend choosing this hospital. Sunshine are much better. The only good thing about Werribee are the midwives who work harder than most of these doctors. The best obstetrician is Dr Van Dam but she is hard to get an appointment with as she's in the specialist clinic. It's really disappointing to have to write such a negative review."