Urban Rhythm 544 Church Street, Richmond, Victoria 3121

"On a recommendation we visited Urban Rhythm in Richmond looking for two sofas. They had such a great selection of floor stock and the modifications that can be made to get exactly the style sofa you want is fabulous. We were really impressed with the products and Michelle’s assistance and knowledge, friendliness and professionalism was outstanding. Nothing was too much trouble. We requested some modifications to a sofa and were told that would be possible when being manufactured. We received the quote that afternoon. We discussed for a day and decided we would, instead, purchase floor stock instead. We requested delivery to be included and received an amended quote. We completed the transaction and imagine my delight when the new sofas were delivered within two days by Steve and his Dad! Lovely guys and I was so fortunate they were able to help me get the old couch into the garage. The whole process was seamless and communication was excellent. I will be back for sure!"

"I had bought a table and buffet for our newly built home. Due to delays in the building of the home the table and buffet had sat boxed in our old home for 8 months. When unpacked at our new home, we realized the table was FAR too small. I enquired about a swap, never expecting a "Yes" but they went out of their way so many months later to swap this table to a larger size for me. Unbelievable service!!!!!!"

"I recently rang Urban Rhythm in Richmond. They had made our lounge and two chairs nearly three and a half years ago. I had a few stains and discolouring on them, had rung around for Guardian Products as recommended with no joy so rang them for advice. Eliza was more than helpful and recommended a Warwick “Halo”. I asked if they had it available and they did. I explained I had recently been in emergency after a fall and couldn’t drive and asked if they could post it. She said that Michelle who lived near to me was willing to drop it in to me which she did the next day! Your wonderful staff have restored my faith in a world where customer service is severely lacking!! Having recently lost my partner and having had to deal with institutions who have no care or compassion it seems for bereaved widows trying to get their life back in order Eliza and Michelle’s understanding and care was a revelation! I can only recommend Urban Rhythm for not only their products (including “Halo” which has done the job) but for their choice of staff. Thank you for giving me restored hope for the future in terms of customer service!!!!"

"The girls at the Richmond store are personable and extremely helpful. Nothing is too much trouble for them. The store has a large selection of furniture with an array of fabrics to choose from. Management goes above and beyond to assist with any issues. I would highly recommend buying furniture from Urban Rhythm"

"Friendly team at Urban Richmond and the team work is really wonderful. my order was being followed up by different persons and its obvious that coordination from order placed, payment and delivery are so smooth and I am well informed on progress and the delivery guy is also helpful and friendly. good job Urban Rhythm!"