Freedom - Richmond

"I never write reviews but was so impressed with the service of the staff at the Richmond Store and I wanted them to know the great customer service is exceptional. Joshua went over and above!!! And when he is busy others stepped in with a smile… every person I interacted were happy and engaging included the young man who packed my car. The service was outstanding!! Thank you :-)"

"My wife and I spent a lot of time in the Richmond store with Josh and he was absolutely fantastic ! Polite, helpful, funny, knowledgeable and nothing was too much. He was the most helpful salesperson we've ever dealt with. Before buying any home furnishings, make sure to visit the Richmond store and ask for Josh. Would give him 10 stars if possible. We'll be back !"

"I bought two different bookcases over one month ago which were in stock. Both of these were delivered without instructions or the toolkit for assembly and one was missing part of the bookcase. After alerting Freedom Richmond immediately, they said we would receive a replacement and have it redelivered with someone assembling it. This sounded great! One week later, I had received no communication so I phoned up explaining that nothing had progressed. I was placed on the phone to the store manager who was rather aggressive and unhelpful. He blamed the issue on the fact that we had to postpone a delivery and on his manufacturer rather than accepting responsibility and being apologetic. Since speaking with him 4 days ago, I’ve had to still phone today to prompt him to find out the next steps rather than him following up my case. Really poor customer service and I still don’t have a date confirmed or bookcases. This has been a disappointing customer experience and I’m afraid that after being a longtime Freedom customer that I wont be shopping with Freedom again."

"Good place to find furniture and other home decor items. My sister’s sofa last year was delayed by more than a month, so don’t trust their delivery dates."

"Very well locate and stocked. The interior design Kate was amazing and provided i home service and excellent recommendations . The fee was $150 but refundable after $3000 spend. Note freedom provide $100 credit for every $2000 spend. The quality is very good comparable with similar brands. Note that freedom have regular sales so they price of items purchas recently may be reduce within sort period of time. Use freedom delivery and not contractors as you may be paying few delivery charges for same order due. External delivery contractors only accept cash only. Sales team are excellent and have wealth of knowledge of products."