MCM House Paddington 20 Oxford Street, Paddington, New South Wales 2021

"A year later into purchasing a Joe deep 3.5 seater sofa along with an ottoman, I am disappointed. The sofa was purchased as a central piece in our living room. I purchased this couch with the intention of having a nice read, watch TV or even the occasional afternoon nap. Took the trouble of shipping it all the way when we moved to the US as I absolutely loved the look of this couch. The white linen has frayed right in the center of the couch and torn. It now has been moved to the basement of our home, as I consider my options to get a custom made more durable fabric. I will certainly not be ordering a new one from MCM."

"I never post reviews but felt I had to send this warning...I'm a big fan of MCM House's furniture but unfortunately like a few other reviewers, I've had a terrible experience post purchase. I've had to spend so much time and energy chasing up delivery and asking where exactly my products are after paying in full in November, being told the items were ready in January - it's now mid March and the saga still isn't quite over. Took multiple days off work waiting around for deliveries that never came or weren't complete. Shocking communication, no explanations or updates. Stressful experience - really disappointed!!"

"Poor service. Purchased $3500++ worth of furniture - all in stock but with weeks of lead time for delivery. While I’m waiting for delivery (their lead times not mine, I’m available to take delivery immediately), they discount ALL items. Every item discounted 30-50% off. Only response is ‘it’s in the terms and conditions.’ First delivery, the item was delivered damaged. New delivery arranged, same item is redelivered with more damage than the first one. Second delivery of dining chairs and my wall was damaged. Next see what happens next! Customer Care have not been supportive, nor has Customer Support & Logistics Manager and the Group Sales Manager. Don’t bother unless you want to run the same risk. So unimpressed."

"The quality of the furniture and the service in store, as well as after purchase service, is great. Delivery was a little slower than we would have liked, but we do live over in WA and with all the other supply issues at the moment, that is understandable. MCM did what they could to work with the delivery company and get the best delivery result they could for us. Overall, very happy with MCM house products and service. We will definitely be getting more pieces!"

"Obsessed with our new MCM chairs. Ordering was seamless and straight forward. Their logistics team was by far better than any furniture delivery I've used before with great communication and live tracking. Not to mention the actual chairs are amazing, arrived in perfect condition and the quality of their products is exceptional."