Officeworks Penrith 273 High Street, South Penrith, New South Wales 2750

"Today, I showed up at 3pm, and admittedly the beginning of peak hour especially because it was a Thursday afternoon. What I needed done should have taken about 30 minutes tops. I got a $12 poster (16’:16’) which takes about 15/20 mins to print, along with 88 self serve photos. When I received the poster, it was too small initially, so the lovely girl who served me, helped me out and got it re-printed. Her service was ⭐️⭐️⭐️⭐️⭐️ she was absolutely incredible. Reasoning why I’m giving only 2 stars is as it became busy, a man of Indian descent probably in his late 40’s was helping out. Not only did he finish with his 1 singular customer, he yelled out “I’m here for photo pick ups only, anyone picking them up?” When the 18 customers all shook their heads, he left this poor woman to deal with all 18 customers. It was actually astonishing as he could visually see how busy it was, and didn’t even attempt to help this woman get through all these jobs (ABSOLUTELY DISGUSTING). So instead of being there 30-45 mins, myself along with many other customers had been there close to an hour (I myself had been there since 3pm and it was now 4pm). Finally, in the final 15 mins (at this time it was 4:15pm) another person came out and was finally helping this woman. Office works penrith. Do better to support your staff. Honest to god, I cannot believe how you have a single staff member on, during the start of peak times, especially on a Thursday where as a retail worker myself, understand is the most busy time (any day, but especially Thursdays) is after school and end of a lot of work days, and when printing thing at office works Is at the point of it being all round cheaper than a DIY print jobs (especially for A4 and normal photo prints ), it gets very busy. Every other office works I go to (Mulgrave, Gregory hills, even Rutherford when I’m in the area) always have 2-4 staff on in the printing section alone, even during the super quiet periods. And none of these stores are in central parts of areas like Penrith (aka, not super busy like penrith), and all are in central parts of big industrial areas."

"Had an amazing experience with my printing at Officeworks Penrith. I needed a few documents printed for my uni assignment which were time critical and had them completed in minutes even though the team were obviously very busy. Only problem i had was i overheard two customers rudely demand service at a "SELF SERVE" machine and when counter service was offered, the customer refused as it "costs extra". Do people use their brains anymore? The reason they get a cheaper service at self serve is because it's not paying the team member for their time. Overall much respect to the team and their patience with entitled customers."

"Dont worry about the service, there was none. Never printed before using self service. I had to keep going back to the counter. It would have taken 5 min to help me, instead it took 25 min to print 10 page black and white. No customer service. They were not busy."

"Placed a click and collect order for a printer with 2 hour pickup, after 2 1/2 hours rang service number and was told to ring back after 3 pm, that would be nearly 7 hours after order. Then got an email saying our order didn't meet security criteria even though they had taken the $800 + payment. Rang them to get told they could not tell me why ask for an explanation, got an email saying basically they cancelled the order because of security issues no real explanation. Waiting for the payment to be returned, they were quick to take but see when it comes back. Meanwhile contacted another retailer did a click and collect using same info and card NO PROBLEMS, and have already got it. SO BWARE of being stuffed around by Officeworks and not being given a legitimate reason!!!!!"

"No signs indicating they no longer do counter service for printing for standard A4 size. Stood in the line for 15 minutes only to be told to go to the self printing checkout as behind the counter they only do “unique sizes” or canvases etc. that’s cool, but put a sign so we know not to waste our time waiting."