Apollo Kitchens 297 Botany Road, Waterloo, New South Wales 2017

"We renovated our kitchen replacing the countertop and all the cupboards 7 years ago using Apollo Kitchens and we were very happy with the design and the installation. Recently, one of the Corner unit cupboards would not close properly and we were sceptical as to what service we could expect after so many years. But Apollo Kitchens exceeded our expectations, not only did they promptly address the issue and fixed the problem, they also checked all the other cupboards as well and where needed, made necessary adjustments. Thanks, Jessica, for organising everything promptly and Charles for the professional approach in fixing the problem and making sure that everything was okay."

"I would sternly warn any potential customer AGAINST using this company. My project has been half completed for 2 months. The quality of the product is appalling given the premium price paid. The workmanship from all trades has been attrocious (they even installed damaged on delivery panels, despite being asked not to). The communciation from head office has been down right disgusting. No matter how many times I as a customer have complained nothing has changed and I am still left with a half completed kitchen 8 weeks after the start. I personally run my own business and if a client voiced as much disappointment in my product I would escalate the issue and action it immediately. However I continue to need to call the company weekly in order to ensure the project continues to move forward (which it is not). If I could rate ZERO stars I certainly would. DO yourself a favour and go somewhere else, this is a high end price for a low quality service and product."

"Please avoid dealing with this company for your kitchen renovation, unless you are prepared to oversee and micromanage every step of the process, from sale to design, build and installation. From there be prepared to encounter emotional and financial stress and anxiety along the way. This company has absolutely no idea what customer service is and clearly doesn’t care what effect it has on people’s lives. My renovation was a major financial investment for my property, and I performed my due diligence prior to signing on with this company back in October 2021. Sadly, my reality turned out to be very different from the sales pitch I was given, including what services they’d provide (Project Management oversight) and it would take 6-8 weeks to complete. Instead, this project turned out to be 4 - 5 month disaster, mostly caused by their lack of communication, planning, quality control on joinery manufacturing and left me at a financial loss after I purchased a new fridge appliance that could not fit into the new kitchen and which I couldn’t return. It must be noted here that all the details were given to the designer to incorporate into the design plan, and it was not purchased until the final go ahead was given. The work completed by the sub-contractors I dealt with could not be questioned but a few did mention the numerous challenges that they have dealing with Apollo, and they always were caught in the middle when issues arose. There is absolutely NO ownership or accountability for genuine mistakes that occur by their design and manufacturing teams. In my case I’m left with a significant design flaw with the fridge space, one that only be resolved by having the entire kitchen joinery ripped out and re-installed. Due to their lack of care shown during my installation, I had to perform the Project Management oversight as their sales representative and co-ordinator vanished both from responding to emails or returning phone calls. But their accounts team is directly onto you if you haven’t paid an invoice on time! When dealing with issues that arose during the installation, the tone in which I was spoken to by the so called ‘experts’, was nothing short of condescending and extremely unhelpful. In one instance when I was challenging the measurements captured by their site technicians (after multiple visits), I was told that ‘plans change and don’t matter’, which I flabbergasted by but may go to explain the number of issues experienced within the building industry across the state in recent times. This company clearly only cares about signing up new unsuspecting customers, promising things that they can’t deliver on and will not accept the consequences when it doesn’t go right. My family and friends and even professional network are all aware not use this company and I hope that you don’t either based upon this and other reviews on this site."

"I recently engaged Apollo Kitchens at Waterloo to design and remodel the old kitchen in my inner-west terrace. I couldn't be happier with the result. Sean - our designer / project manager - was a delight to work with, and the final result is truly terrific. Apollo accommodated my input into the design, and did a good job with co-ordinating the whole build. I recommend them without hesitation."

"Fantastic customer-service; amazing product...(see pics). We tried Freedom first, and found them a little cold & overpriced. The team from Apollo were wonderful, attentive & professional. The end result speaks for itself. Thanks to Brittany, Tina, Daniel & the rest of the team!"