Nick Scali Furniture 1 Todman Avenue, Kensington, New South Wales 2033

"Purchased a recliner suite from The Moore Park Store May 23. At the time of purchase I enquired as to whether there would be any further reductions, and, was advised definitely not. Before I have taken delivery of my suite I receive an email regarding a $500 price reduction on the suite. The store today advised they spoke to Head Office and, of course a negative response. However, on speaking to their Head Office on Saturday I was advised to contact the store to discuss a price reduction.Nickscali certainly need to train their staff. the response should not have been “no certainly no more reduction “ Extremely disappointed with this service. I come from a customer service background in the UK, and, this level of service & communication would certainly not be acceptable."

"We were shopping for a new lounge and dining set in between christmas and new year. We have previously had very negative experiences with the branch in Alexandria couple years ago and so were quite negaitve about going back to Nick Scali. As we were browsing in the store with our newborn, we were approached by Tommy who was the manager at this branch. He was attentive and provided great customer service despite it being a busy period and he was short staffed with a few of his team chucking a sickie at the last minute. He was patient and provided us with some recommendations based on what we were looking for. After some haggling and back and forth trying to squeeze Tommy with all the freebies we could, we were happy with the price and products and ended up deciding to buy from him. Tommy informed us that the dining set we wanted was available immediately but the wait time for the lounge that we wanted was 10-12 weeks. As we were not in a rush we asked to have both of them delivered at the same time. 10 weeks later the lounge and dining set were delivered. The delivery crew set everything up well and beared with us in terms of changing the configuration of the lounge around a few times for us to make our final decision on placement. We had a great experience shopping at this branch and are very happy with our new furniture."

"I purchased a recliner lounge with 2 batteries from Nick Scali. Both batteries cost over $345 each. The first battery died in the first 3 months and had to be replaced under warranty. The second battery died after the warranty period expired and they would not replace it!!! Even knowing they had provided a faulty battery previously. They even recommended I buy the battery from another company because they were too expensive!"

"Shocking service ! lied about deliver date just to get the sale, I have a new born baby and the delivery date was expected before her arrival but 6 weeks later still no sofa. We have been sitting on camping chairs. They now keep changing the deliver day, I take a day off work ready for the delivery and it gets cancelled the same day the delivery is booked for. It’s disgusting.. do not order form here as you will be very disappointed"

"After seeing so many bad reviews, I felt like it was my duty to counteract that with my positive experience. My partner and I went couch shopping at Moore Park Mall and looked at every single couch on display at every store. The one at Nick Scali was actually the first one that we looked at. Throughout the day, we came back in multiple times to do a few trial sitting sessions, and each time the staff was professional, friendly and helpful. Once we made the decision to purchase, I was thrilled to learn that the couch was in stock and could be delivered in 10 days time! Compared to everything else being quoted 4-6 months to deliver, this only solidified that this would be the right choice. There was a slight hiccup with pricing. The couch was on sale, but was originally invoiced up as full price. But it really wasn’t an issue as the staff adjusted it right away and followed through with head office to make sure it was corrected on the back end as well. That’s all I can expect and ask for. The couch was delivered today, exactly the day that was promised and right in the middle of the time window quoted. Delivery guys were thorough and polite. Overall I was very pleased with my experience at Nick Scali Moore Park and would 100% shop there again."