Chemist Warehouse Melbourne - Flinders Street

"An item was mistakenly charged three times. When we returned to request a refund, the entire team declined to assist, citing their rush to leave by 9pm (despite the store's advertised closing time of 9pm). A senior man, presumably the head of the store, exhibited rudeness. He inquired about the issue of the additional charge and attempted to redirect us to another store for the refund or suggested returning the next day. However, it's important to note that it was the staff's error as cashiers. The entire team displayed a lack of remorse and an absence of apologies, opting to avoid addressing the customer's concern. Although we had paid in cash and they claimed to have already secured the funds, we were adamant about receiving our rightful refund. We insisted that one of them reimburse us, which they eventually resolved among themselves. This was, by far, the most disappointing service encounter we have ever experienced at chemist warehouse, especially given the store's location in the CBD area frequented by numerous tourists."

"Regular staff are always lovely, and never have had an issue before, but today the security aggressively followed me around for no reason. I’m guessing just because I’m dressed casually?? I’ve never experienced it before when I’m well dressed with makeup done, but as soon as I walked in today he followed my every move. He watched me walk straight to the fake tan, pick up one bottle, read it and walk to the front to pay. I had nothing to hide and would’ve been completely willing to show my bag, but instead of asking normally he blocked my way walking to the register to pay. As I walked out he glared at me after I had left the store, with my receipt in hand? And after he watched me pick up one item and pay without any delay? I work in retail and understand loss prevention, following me around wasn’t the issue but it was the fact that he tried to intimidate me, stepping in my way and staring at me as I left instead of just asking to see my bag… Bizarre experience definitely won’t be going back to this store."

"I went to buy my medicine with the medical prescription, the pharmacist when reading my name asked if my ancestry was Portuguese, I said: yes, because I am Brazilian. For my absolutely surprise after leaving the pharmacy, my Instagram notified me with a follow request, I immediately realized that it was from the pharmacist. I was simply appalled by the audacity and invasion of privacy, he took my personal information written on my prescription and used it to find me on social media, this is unethical and invasive. I never went back to this store again for fear of seen this stalker."

"Wider aisles and well stocked. Shelves and tags are done neatly. Great for bulk purchase hoarders and quick on the go items. Shop is nested deep within the building up the escalator. Follow the loud yellow signs and you'll get here."

"Poor customer service. Pharmacist is idle and doing nothing. He still hesitate to certify documents and said he is busy."