The Hydro Majestic Hotel Blue Mountains 88 Great Western Highway, Medlow Bath, New South Wales 2780

"Came here for high tea birthday treat. Booked for 2pm but made to sit and wait 20mins. Shown to a table and left to wait and wait. It took several attempts to get anyone to take our order. We were told, when we booked, if we were late we would be charged and miss our booking. I appreciate no shows aren't good for business, but keeping patrons waiting & ignoring them , is also poor business. High tea was ok, no milk brought with tea, usual food selection, but scones were cold and very hard. I left mine, which is unheard of! I won't be back."

"Great views from the room. Nicely furnished interior. But bathroom was cold as no heating there in winter. The bed was too soft so felt like it lacked support. Requested a quiet room at check in but was given a ground floor room. The noisy guests upstairs persisted through late night despite complaints to the reception. After reporting the issue the next day, they changed our room to the upper floor for the second. This should have been done when we checked in to avoid the issue. Nevertheless the soundproofing was nonexistent even at the upper floor. I think we had a more relaxing time back home in Sydney city. So won't be back here. Waste of money and energy."

"High tea today, food was nice however wouldn't pay that much for that again as it was just basic sandwiches and deserts. Got just the tea and coffee option or $70 pp (and was then informed you are limited to 2 drinks only). Food arrived before tea and coffee. Waiters instructing you to move cups and plates for them instead of moving around you to place the food. No plates or cups cleared during our time there. Had to ask for second round of drinks as waiter not offered. Then was suddenly asked to move as time is up (no warning or anything, just told no you were warned 90 minutes is what you get). Restaurant was pretty empty with many other tables as well. Honestly a waste of money, lucky the view is nice."

"My Wife & I recently stayed for three nights at this hotel at the end of a six week tour of Australia, staying at many wonderful hotels. Location is certainly fantastic, & the hotel is full of history. Firstly, there was a mix up with their reservations department over our booking, which was for a twin room, but the hotel said it wasn't, & we were put on a "waiting list" for one. After more correspondence, they acknowledged that it was for a twin room. Then they insisted that our booking was not breakfast inclusive, so that had to be resolved. We had a Heritage Room, facing the car park & noisy main road. The room was extremely cramped, as was the bathroom, with very poor amenities. Very nice staff, but definitely not worth the high price. There must be better hotels than this one in the Blue Mountains."