Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 1 Sublime Point Road, Leura, New South Wales 2780

"Stayed here as it is dog friendly. I have two big dogs and the room was spacious enough to fit us all in! There is also a courtyard attached to the room so they can go outside when needed. Hotel itself is beautiful. Lovely grounds to walk around on and in a really central location in the Blue Mountains. Would recommend"

"Beautiful location and amazing grounds. Views are incredible I must say. Lobby is stunning especially in July all done up in Xmas cheer. Xmas music in the background reminded me of Xmas in London in fact. Lovely! the rooms are spacious BUT quite dated and not clean at all I don’t know why a 5 star hotel wouldn’t have complimentary water in the bar fridge either as a minimum as well as access to streaming services?? In this day and age especially as we try and attract international travellers back to our shores. Pillows are terrible and bed is very uncomfortable I wasn’t even asked how did I enjoy my stay on checkout giving me the opportunity to show them the 2 glasses in the room I couldn’t use to drink water with because they were filthy A shame for such a quality location and prestigious brand Staff are very nice and welcoming. Restaurant is lovely and very cosy with the quaint fireplace with great staff serving!! Food was nice but I consider it overpriced. I can imagine the hey day of this place in yesteryear but more needs to be done to keep attracting people back. Not sure I will be back anytime soon."

"Fantastic for families with young kids - might not be for those that don’t. Took our 10 month old with us for our stay. The place was fantastic, with a gift for him on arrival and stacks of baby friendly places to go, including play areas and the well heated indoor pool. Showed all the best bits of going to a resort with kids. Plenty of other kids around. Would tend to agree with some negative reviews - it might almost be too kid friendly for those looking for a romantic get away without kids."

"Not a bad location with some great views. However, they need to play catch up with other hotels. Their rooms are dated and the whole place feels run down. Long wait times to get main course meals in a restaurant that's half empty is not reasonable. Ordering a steak medium and having it come out blue is also not a good thing. This place is great for kids as they offer a lot of activities, the pool is great and they even convert the in-house auditorium into a cinema."

"Initially as we walked up to reception, it was evident of how busy the hotel was. There was a bit of wait in line before reception were able to assist. Some people in the lines were frustrated and took out the anger on the employees (which I disagreed with and made a point to ensure they were doing a good job and not to listen to the angry people). Shout out to Marcus who was wonderfully welcoming and accommodating to my family (especially my kids) Once we checked-in, i was lucky to meet Adil (one of the concierges) who took our bags to our room and provided many attractions and things to do during our stay at the Resort. He was a gentlemen and very helpful. Yes, the hotel is old. However, the rooms are relatively updated, large and comfortable. So if you can see past the outdated decor or small cracks and crevices around the place.. then you'll be fine and actually enjoy your stay. It would be nice if the fireplace area near the rear facade is open to all hotel guests (not just guests dining at the restaurants) The resort is extremely kid-friendly with many options for the kids such as: - ice rink - indoor pool, spa and sauna - outdoor pool - horse riding - garden maze - basketball and tennis courts - arcade rooms - kids play areas As you can see.. there is no reason to be bored here. Overall, we really enjoyed our stay and we intend to stay here for all our future trips to the Blue Mountains. Thank you!"