JD Sports 189 Pitt Street, Sydney, New South Wales 2000

"I waited 30 min for the shoes and came wrong style, I waited more 10 min and nothing so I just gave up. The guy was super helpful and very stress with this situation but the management and system doesn’t help at all."

"Sorry guys, absolute mess of a store. Visited twice, got mucked around twice. Once the shoes took 15 minutes to come, then they were the wrong size so another 20 minute wait ensued before I left because I wasn't waiting any longer. Second time I came in, unclear staff instructions as to what I was supposed to do once asking for the shoes to come, waited 25 minutes and nothing showed up. Asked again, another 10 minute wait and only 1 pair of the 2 pairs I requested came. Guy was genuinely helpful who assisted me, but their system is EXTREMELY flawed and miscommunication between him and warehouse/pos staff. Hope you guys can fix this issue for the next time I'm in town."

"Overwhelmed staff and nonsensical processes - if you’re thinking of trying a shoe size here, be prepared to wait up to 20 mins to even get the chance to try a size! The floor staff request a size to be brought out by another staff member. 5-10 customers standing around squeezing into small spaces. Too few staff members to manage an expectedly busy city store. I waited 20 mins to try a size 10 Nike shoe and was told that the request for the shoe to come out may have been lost and I need to wait again. Forget this place! Lots of better options within minutes."

"This one brunette lady at the womens shoes department was extremely rude to my girlfriend and I. I asked if she could try some shoes on and she snapped and aggressive reply saying I’m not coming to you go get them. After fetching her the shoes we wanted to try it took her 20 minutes before she practically threw them at us. The shoes were nice and we said we’d buy them so she told us they’d be behind the counter when we were ready. By the time we got to the counter the shoes were nowhere to be seen. We both said F this and walked out empty handed. To the miserable low life “helping” us… thanks for ruining our day. Disgusting customer service! Get a bloody grip!!"

"Went there on Easter Weekend(Saturday) very helpful staff, we recieve really good services from a lady staff with pony tails. She was particular helpful assisting us finding the required size shoes. Made our in store experiences all that much better. Great prices/value for moneys too when items are on sale. Handy location + massive lines of latest choices(see my photos)."