Pizza Hut Point Cook

"Absolutely TERRIBLE!! Stay away from this store. I ordered 3 portions of Chicken wings for dinner , take away. I so regret from ordering from this store. The wing pieces had skin and there were tiny hair on them all over. Yuckk . Had to throw them all away in the bin. Never ever ordering from Pizza Hut ever."

"I am writing to express my deep disappointment and frustration regarding my recent experience with Pizza Hut. On June 4, 2023 I placed an order at Point Cook , which included two pizzas, one pasta, and a side dish. The total cost of the order was $61, inclusive of surcharges and other fees. Firstly, upon placing the order, I noticed a significant discrepancy between the prices stated on the menu and the prices charged to me. When I questioned the staff about this, they informed me that the prices had been changed, but failed to inform customers adequately. This lack of transparency regarding pricing is concerning and does not align with expected customer service standards. Furthermore, upon receiving the order, I discovered multiple issues with the food. The pizzas were severely undercooked, rendering them inedible. I took a single bite from each pizza slice, which confirmed their poor quality. In addition, the pasta side dish was completely burnt, and the sauce on the wings was of extremely poor taste and quality. Immediately, I contacted Pizza Hut customer service to address the issue and was advised to return the food for investigation. I complied and made the journey back to the store to return the entire order. However, I was met with further disappointment as the staff seemed uninterested and dismissive of my concerns. Despite several subsequent follow-up calls over the past month, the response from Pizza Hut has been incredibly unsatisfactory. Each time I called, I was promised updates and resolutions that never materialized. Yesterday when I called back again and asked for an update as it is more than a month then I received a call from a representative who rudely informed me that they were unable to provide any refund or compensation as the food had allegedly been consumed beyond half. I vehemently dispute this claim and request that Pizza Hut review their security camera footage to verify my statement. I was talking to him very nicely but he said he will not provide any refund then I kept arguing and he made me sound like I was rude but you can hear the call recorded too where I did not sound rude and did not disrespect the person at all. This entire experience has left me deeply dissatisfied as a customer. I paid for a meal that was of unacceptable quality, wasted my time and effort to return the food, and have received nothing but poor customer service and empty promises. I kindly request that Pizza Hut takes immediate action to address my concerns and provide a suitable resolution. This may include a full refund of the order amount or appropriate compensation for the inconvenience caused. Additionally, I expect an explanation regarding the lack of communication regarding menu price changes and the unprofessional behavior exhibited by the manager I interacted with during my call. If necessary, I am prepared to escalate this matter further and seek assistance from relevant consumer protection agencies. However, I believe it is in Pizza Hut's best interest to resolve this issue promptly and amicably. Thank you for your attention to this matter. I sincerely hope that Pizza Hut will take the necessary steps to rectify the situation and restore my faith in your brand."

"I’ve been ordering pizza from them since the last five years and have had a good experience each time I order. Very friendly and welcoming staff adds to the experience. They’re also located centrally in Point Cook so easy to reach. I’d recommend this joint to everyone."

"How do you expect someone to eat this pizza when its falling apart. They dough was watery and not cooked at all. After i placed the order i drove to the store and waited outside the store in parking checking the app that it was ready for pick up. I live 3 mins away from store and came home straight and opened to eat. When i called store to express my concern the rude male person did not even offer an apology and instead kept telling me i ate it late and he was not even at fault. Refused to give me his name and kept saying hes not at fault. There was no customer service and not even an apology its shocking to come across such customer service. So disappointing when your money goes to waste because such food. We previously ordered from here before and never experienced this . More than the food i will definitely not be returning back due to the tone i was spoken to and how disrespectful the man was. Will definitely ask my friends and family to avoid this store also. Shame on you!"

"This branch takes the number 1 spot on my list of saddest pizza delivered in Melbourne (used to be Dominos Flemington) - it was extremely soggy not a hint of crunchiness on the crust. When I used to live in the city I always order pizza hut and it was always great even the thin crust pizza - its always crispy and toppings are generous. Here in point cook its disappointing, not to mention I ordered if to celebrate completion of my course - wife did not take another bite and her slice went straight to the bin. Raised a complaint with Pizza hut and no response. I seldom give bad reviews but yeah this shop deserves one. I'll give a negative for pizza hut's customer service but yeah google wont allow."