Pandora Derby 190a Crown Walk, Derby DE1 2PL

"I was served by the lovely Hunni,who was extremely professional,friendly and just made the whole experience pleasant for a worried,not very sure male,and it was late on.Put a huge smile on my wife's face,thanks Pandora and especially Hunni."

"Today I visited pandora. I didn't have anything in mind, other than what the person I was buying a gift for, meant to me. I was greeted by Sarah. She was so lovely and helpful, making suggestions on the way. At no point did she try to force a sale and seemed genuinely interested in being there. Sarah was quick to make a conversation with my young niece and the whole shopping experience was made complete by her. I made two purchases and had the returns/exchanges policy relayed to me. All of my questions were answere. Great service."

"Absolutely no idea of customer service, Manager clearly needs their training up dating called in mid morning store not overly busy a little queue that was initially dealt with quickly. I appreciate their were only two members of staff on, however no acknowledgement of having to wait beyond fifteen minutes. At the twenty five minute point I was little frustrated, looked at my watch and shook head. A customer who had been chatting for twenty minutes shouted and swore at me couple of times (Not addressed by manager who was serving him). I explained how long I’d waited and that it was frustrating to not even be acknowledged. Was asked to stop swearing, I wasn’t! It was the other customer. Said they would serve me as I had raised my voice, admittedly I did at one point out of frustration at being sworn at and it not being addressed. Then was threatened with not being served because of MY attitude. I’m sure it’s not loss to them, I wont be using this store again. I shall part with some advice try not standing with your back to the door so you are aware of who is in the store and can provide a reasonable level of service to all your potential customers."

"The manager of the store is one of the rudest people I’ve encountered during my Christmas shopping. Not only she was rude to me when I wanted to buy a necklace and a charm by literally telling me to get out of the shop and queue back - even though I just queued up for ages outside - I got in , chose my stuff and she rudely said well get out to the end of the queue, she also was very rude with her staff, she was slamming things around , looking like she’s pi**ed off by just being there. If it wasnt for the gift I wanted to buy , I wouldv’ve walked out and wouldn’t bother. This is not the 60’s , where customer service did not exist. You’re a manager , a face of an amazing brand , act like it. If you dont like your job, there’s plenty other to chose from on indeed. Thanks for ruining the Christmas shopping."

"Called in on a busy Thursday a week before Christmas had to wait 40 mins in the queue but once we were inside I saw all the staff being friendly and working hard to serve and get the queue down the girl who served me I think her name was aneesha was brilliant she listened to what I needed as I had no clue and she helped me get more for my money so it was a real help so thanks to her for that and overall a well ran shop the manager and area managers should be proud"