F.Hinds the Jewellers Derby DE1 2PG

"If I could leave zero stars I would. STAY AWAY FROM THIS COMPANY AND STORE!! Collected my girlfriends engagement ring after having to be repaired for the second time in less than a year as the stone has fallen out! When arriving the assistant manager Nikki was utterly rude and disgusting. Aggressive and intimidating not only customers but her staff. When asking what will happen if the ring was to lose that same stone which has broke twice!! She come from behind the computer shouting asking us to leave the store. After refusing and wanting to address the matter she come from behind the counter and slammed a sign towards my girlfriend and shouted to leave as if she wanted to attack her. When my girlfriend defended herself and asked the other staff why are they allowing their assistant manager to behave in such a way they were too scared to even speak up. I took my ring and left. I contacted customer service with a huge complaint stating they could clearly see on cctv and on the phone call after when I asked for her name to contacted customer service she refused and said she was sorry. Totally unacceptable in this day & age what the hell?!! Then the company email back to just be throbbed off once again. STAY AWAY!!"

"Suzanne M from the Derby store was super helpful and made our shopping experience super easy. The shop was short staffed due to covid she coped well and made sure all our questions were answered and offered great service. Would definitely shop here again."

"My partner brought me my first ring from FHinds in Derby. Was very excited. I went to collect it Saturday 9th November the young girl passed it over to me no gift wrap what so ever just a box... appalling. With in six hours of wearing it a stone fell out. Took it back the assistant said it had been weakened because it had to be made smaller...(really) Asked if I wanted this one fixing that was weak or a new one. A brand new one please.... Said as an emergency it would take a week low and be hold get a phoe call to say there had been a computer error and it would now be two weeks. Totally took the excitement and shine of it. I brought my granddaughter a £1 ring from a little jewellers in the market place derby even she got a little bag. Last time for me.. Certainly not money well spent or value"

"Bought 9ct gold chain from Derby store for £139 and within 6 months it broke. I tried to repair it myself and couldn’t so returned it to store. It was sent off and told that I damaged it so not covered under warranty. The bend in the link that they claimed was damage by me was where I tried to repair the chain. Customer service was shocking. I explained that it just fell apart and was clearly of poor quality that it wouldn’t even last a year! They said that I’d have to pay to repair it or get 25% discount off a new one and what do you expect with 9ct gold! They might as well admit their jewellery is rubbish!! Where in this day do you fine such a shoddy retailer selling very poor quality jewellery and won’t even as a gesture of goodwill offer to repair it! I was astonished but I suppose RUBBISH JEWELLERY GOES WITH RUBBISH CUSTOMER SERVICE!! There are so many better jewellers out there. Avoid F Hinds at all costs!"