Ernest Jones Derby DE1 2PQ

"Spend thousands only for them to take no responsibility for the product's condition when sold and suggests that it's your fault for not checking. Thankfully it was covered under warranty still. Disgusting service, never again will I purchase from this company."

"Hopeless customer service. Went to enquiry for dropping my Omega Seamaster battery change. Without even looking, the lady told me £140 where as it is only £100 of sent directly to Omega Boutique. She lady advised me to send to Omega Boutique. Don't buy any watch from here as I don't see any intention of providing customer service. Prefer Gold Smith"

"Couldn't be happier with the service at this Ernest Jones store today. From start to finish, Sophie was absolutely amazing and so professional. Chloe also went out of her way to help me get the Omega watch that I wanted and had it ordered for me with super fast delivery. Thank you."

"So, Ernest Jones won’t put my review online as ‘it does not meet their feedback requirements’. (It was negative feedback!) so thought I’d circumnavigate that via google. So this watch was bought online not from any particular outlet please bear that in mind, in fact BOTH times I had to take a watch back to Ernest Jones, the staff there have been incredibly helpful. So bought an £800 Hamilton watch on line from Ernest Jones, it turned up, upside down in a damaged /broken box (possibly courier fault) BUT after I’d taken the watch out, I noticed the watch was tarnished AND had spots of corrosion on the crown and the strap, leaving me to believe it was either secondhand, an item that had already been returned or a demonstration/shop soiled model. I’ve had no problems with other shops only here, tried twice and had to take back twice, at my cost of both time /parking & fuel & will not be buying from Ernest Jones again. ‘Caveat Emptor’ as they say. Oh and finally I have made a complaint to the consumer ombudsman (As more of us should) about my previous feedback (which they asked me for I might add) which they refused to accept on the grounds it “did not meet their criteria”, after reading all through the rules I had not broken any, so in my eyes it was refused on the grounds that it was negative."

"Gave my classic armani watch to get battery and reseal put in waited 2 weeks the FIRST time to get it back after taking it home found out it wasn't resealed. Took it back to be told it will be done in a week. After week went back to collect and was told they no longer provide the reseal so got ripped off and my classic watch is not wearable due to water getting in to my watch. Will never go back to them again even spending thousands with them every year.... service was appalling warning don't ever take your expensive watch as they will ruin it..... waste of money!!!!!!!"