Oxford Pet Whisperers 5 Hawksworth, Didcot OX11 7HR

"We found Oxford Pet Whisperers unfortunately very challenging. The positive part was that our dog seemed to enjoy going there. On the flip side though, the company were just too inflexible for us and clearly money motivated above all else. We had signed up for a specified day a week, but were unable to change this even once for a week in the future that was slightly different for us. We were unable to do this, even with months of notice or when there was a national day of mourning announced. My wife tried to drop off the dog at 7.27 but was told to wait until 7.30 before accepting her (not a huge issue but just added to to inflexibility we struggled with). At reception they were very uncommunicative and wouldn’t interact with my wife at all. However the only time they did communicate was following an email exchange in which we voiced our frustration with the inflexibility mentioned above. At this point they started to tell us that our puppy displayed behavioural issues which we nor our new dog carers have ever seen. I saw in a different review, this appears to have happened to someone else. The biggest issue was then that multiple charges were taken from our account without warning. We stopped using their services due to the inflexibility but immediately were charged £50 for an “early termination fee” without warning. Another £75 was later taken, again with no warning and we were told a week later that it was for late fees with payment- again, we were never given a heads up around this and would have rectified it if it had been brought to our attention. Finally andperhaps most spitefully, as soon as we told them we were leaving, our puppy was no longer featured in any of their social media (despite having been highly featured previously). Again this seems to have been the experience of other customers as well, looking through the reviews. We’ve now gone with a different company who are much more transparent and the dog has also been very happy with them too. Be very careful with Oxford Pet Whisperers."

"Our Corgi girl Mooncake has been attending the daycare at least once a week for about 18months and she absolutely loves it. This summer we tried the hotel service for the first time as we went away for a four-day business trip. We are aways very nervous about leaving our baby girl behind; but they have a very friendly and professional team who always takes good care of her. She enjoyed her hotel stay and it is definitely a service that we will repeatedly use in the future. We are very grateful to have found a nursery that we can trust!"

"Thank you so much for another fabulous groom on Friday. The family commented on how silky soft his coat was and he smelt fabulous. Teddy is so happy at OPW he goes off happily and comes home content and in need of a good long snooze. Having a bath/groom at OPW is a must, especially if the children/grandchildren are home for the weekend as Teddy looks and smells great. Roll on his Christmas groom . This is Teddy asking the cats to smell his lovely clean coat."

"Lovely introduction. The business has an amazing concept with everything to make the dogs and the owners happy. So much space and all is clean and safe. Even the air gets filtered. My dog didn't want to come with me home after 30 minutes there."