The Casa Hotel Handford Lane, Yateley GU46 6BT

"We stayed at the hotel, having a few drinks before we went out for the evening and Breakfast the following morning. The room was nice, the bed was comfy and very big, which was great. However, the whole hotel is looking abit tired and is need of some renovations. The breakfast was reasonably good, unusually, the hot food wasn't a buffet, consequently, I didn't eat as much as I would have liked to."

"We booked our office Christmas party at the Casa hotel, from start to finish we were impressed. Jasmine looked after our booking needs and nothing was too much trouble even with a couple of dietary requirements in our party. The venue was beautifully decorated and had a lovely atmosphere. The food was hot and cooked to perfection, little touches like our menu on our name places was a good idea so everyone knew what they had ordered. We would definitely consider booking again for next year"

"I challenge anyone to find a better stay so close to London for £58 per night. The hotel itself is an old building with tonnes of character. It is easily accessible for the M4 with plenty of parking right outside the entrance. Upon arrival, I was greeted by friendly and professional staff that checked me in speedily and I was in my room minutes after arriving. No incidentals deposit is required and you can pre-purchase a cooked breakfast for £9.95. The room was very clean and fresh with an en suite. The bedding was fresh and great quality, with plenty of pillows. The shower is great, with free mini toiletries to freshen up. The room is very quite and slept without disturbance. Breakfast is served from 7am on weekdays, and is very good quality. With a range of hot drinks available. The staff serving breakfast were equally as polite as the check-in staff. Thank you to Arnia for making breakfast a pleasant experience. I would highly recommend staying here for a short break."

"Terrible experience and customer service from this hotel, would not recommend Booked our stay around a year in advance as we were going to a wedding nearby. They were aware of the wedding we were going to (we used code during checkout to identity this). We arrived back from the wedding around 11:40pm. They had a wedding reception at the hotel themselves and they put us essentially above where the party was happening, despite members of that wedding party being placed on the opposite side (where you cannot hear this - we were told this by other members of our group). It was very loud and because of this could not get to sleep. When we spoke to the manager, he told us we would have to wait an hour and that we shouldn’t be complaining as we got in late and had been at a wedding ourselves... He told us that he could not move us to a different room. There was no apology, offer of compensation and he was rude the entire interaction. When you’re paying for a room in a hotel, it doesn’t matter what you time you come in or where you’ve been before. You’re not paying to be told you can’t sleep and that’s how it is. In the morning reception staff were unable to help us and there was no offer to take on our feedback and again no offer of compensation. They told us to send an email as that’s all they could do at this time. They then ignored our emails and did not respond at all despite trying to find a resolution. ----- As you can see from their reply, there is no apology for the rude interaction with the manager, no mention of getting in contact for compensation and no mention of them ignoring emails."

"Loved the location and exterior of the hotel. Disappointed by the lack of a hairdryer (even though i called ahead to ask for one) and 0 soap in the large dispensers (only a 1 bar ). Very noisy until late due to a wedding party being on - bring ear plugs, the hotel didn't have ear plugs. The price was great for location and exterior. Would recommend otherwise!"