Crowne Plaza Reading East, an IHG Hotel Wharfedale Road, Triangle, Wokingham RG41 5TS

"Great hotel clean rooms secure parking. Restaurant always is a let down, the staff try their hardest however very long waits for drinks and food. Restaurant possibly 50% full and not enough staff. They are all running about and many tables waiting long times for service. We booked as a package with 3 course set meal paid in advance. Suprised to be provided with a bill at the end with items not ordered and an excessive service charge. Seated at 19:45 and didn’t get drinks until 20:50. Not good enough, management need to review."

"Second time staying here, the beds are so comfortable I actually stripped off the sheet to take a picture of the brand to replace our one at home. The pool was a lovely temperature and loungers were comfy. Breakfast is a buffet style help your self with hot and cold options, or you could ask for an omelette to be made to order. The usual tea, coffee, juices and water available too. Gym was well equipped, could do with a clean tho bit dusty. The staff were all very friendly. Easy to check in and out. We had a great stay and will be back."

"Not exactly child friendly. Staff were very nice and kind. We had booked a package of 2 night stay with dinner and breakfast with our toddler. Upon arrival we were told in addition to the amount we had paid for our package we would need to pay £60 for the two nights to have our toddler stay with us. On the first night we had dinner (which again was included in our package) Once we added our toddlers meal and drinks we paid an additional £70! We were then told only one night of dinner was included in our package (this was not in our small print). Although we were fairly happy about this as the food was not great for the price. The breakfast, was a buffet like any other standard hotel breakfast. It would have been £20 if you wanted to buy this breakfast. This was included in our package otherwise I definitely wouldn't have paid this. The room was not clean it had hairs everywhere! in the bed, the bath and the bathroom sink. Although it was not very clean the room was lovely and spacious and very modern with a view of the roof. The next day we went to use the pool, again, included in our package and was told that our toddler had to be out by a certain time so we only had 30 mins in there. The sauna and steam room were out of order which was one of the reasons why we booked this package so of course we were upset about this. Would I stay here again? No."

"Tale of 2 hotels, on one hand the female receptionists were very friendly, helpful, and happy to help. On the other hand the male staff were frustrating and unhelpful. So much so when I was trying to check in I had decided I wouldn't stay here again. The cups in the room were not clean so had to wash them myself. But the rest of the room seemed clean. They have signs up saying how clean it is. A bit unnecessary as it just makes you think if they are not bothering to clean the cups it's not that clean. I knew were the hotel was before I booked so location was fine, but be aware it is in the middle of an office park. Room was basic, but decent pillows. Menu choice in the hotel was lacking. I wanted something light, but it was full on heavy dining. Would have been could if the bar offered sandwiches and a salad. Waiter in the restaurant wasn't the most helpful. Decent breakfast spread. If they cleaned the cups, and sorted out the attitude on the male staff it would be perfectly okay for a 1 night stay. The hotel should thank the female receptionists for keeping the place running."

"The hotel is excellent for a quick getaway. The hotel staff are friendly and ensure that they are making your stay as comfortable as possible. The food served in the bar as well as the restaurant is good. The rooms are comfortable and have all the amenities. The swimming pool, steam and sauna are well maintained for relaxation. Overall, a great place for a getaway."