Oak Furnitureland Reading RG2 0QG

"I have to make it clear that this review is about Oak furniture land as a whole rather than just the staff here. We went in to purchase 6 dining room chairs we had seen previously and the staff were attentive, though, as is usual in furniture stores, they hung around constantly asking you if you needed assistance. But overall helpful. However when the chairs were delivered one of them was damaged and had a large chip of wood missing. We contacted the company, explained the issue,sent some photos and arranged for a new chair to be sent. We were told a delivery date and I arranged to stay at home and accept it. Late in the day we had a call to say it hadn’t been put on the van so waited in for nothing! A new date was arranged and the chair was delivered but that was damaged too! Contacted them again and arranged for yet another chair which arrived today. Box was put into our hallway and the driver refused to check the condition of the chair. Once they left we opened the box and found two chairs! We contacted the company to let them know their error and to arrange them to collect the spare next Friday. They then had the cheek to say that if we weren’t there when they arrived they would fine us! We made it very clear that we were trying to rectify their error but the rep made no apology. All this has been happening whilst my Mother also ordered furniture from them, had delayed deliveries and then some of it turned up very poorly made. We will never use this company again."

"Really good store layout. Great to get an idea of items in person. Richard Burton in store was helpful and friendly, gave us some great tips as we walked around but also some space to enjoy browsing!"

"AVOID! Shambles. Ordered a sofa and was advised that it would be delivered in a months time. It has been delayed 3 times, I have paid and have nothing to show for it! Customer service is non existent - I have called and emailed constantly. Every phone call is on hold for at least an hour. I would avoid at all costs. Update: Sofa was delivered at 4th time of asking. But the delivery men didn’t attempt to get it through the front door so we did it ourself. Really is laughable!"

"Really friendly staff. Just wanted there to be better offerings of sofas and prices."

"A pleasant change for the better than what it was a few months ago. The staff are attentive and knowledgable especially Burton who was a great help in making our choice. The display and variety is excellent to choose different design and make. I would certainly recommend if you are looking for to buy oak furniture and other furniture like sofas and similar."