John Lewis & Partners Broad Street, Reading RG1 2BB

"Been shopping in John Lewis for many years and the in-store service always been nice. However, maybe sometimes the staff got bad times, a young lady in beauty store on Ground floor was quite rude and impatient on my enquiry about a deal policy when making payment. Won’t come back ever again."

"I have always shopped here for my children's shoes and for years never had a problem, this time however, there was only one member of staff in the department and the shelves and floor were totally trashed! Covered in odd shoes and boxes of shoes and looked awful. We took a ticket but the lady working just came out and said 'can I help you' even though there were other people waiting before us. They did not use the ticket number so the number on the screen didn't change. After waiting for half an hour and measuring our own feet as well as another child's for another parent, we left to shop elsewhere. All this while the neighbouring departments had spare members of staff and no one offered to help which is terrible! I will think twice before I go back there which is such a shame as department stores like this are few and far between and John Lewis was always the best in town!"

"The customer service refused to return a broken pot which has a lifetime warranty. Instead they asked me to email the manufacturer with detailed information and pictures. This will take forever. They make customers’ life really difficult."

"Good shop to buy all staff and, sometime lil bit expensive, you can find clothes, cosmetics and perfumes, electronics and home staff and stationary. There is also a cafe in first floor that can offer good breakfast and lunch. There is a toilette as well and money exchange currency shop at top floor. All sale assistenza are really kind and place is tidy and clean."

"This is quite a big John Lewis store on multiple floors and fairly diverse range of products. One of the few places in Reading you can get mens Barker shoes. John Lewis stores seem to have a vibe of their own and I like the vibe in this store. Some of the products can be on the expensive side but then they are quality products. Okay so define quality but just by look and feel (and smell if fragrance) you can tell the quality is good. Also, to me, good quality products always seem to be heavier. Friendly staff. Good light levels. Broad range. Toilets if you need them are upstairs in the ladies underwear section (bizarrely). Oh yes and nearly forgot - they sell and stock Creed fragrances and have testers of all the ones they sell. I may have lashed on copious amounts of Green Irish Tweed (the fragrance police weren’t there). Recommended."