Albany House Medical Centre 3 Queen Street, Wellingborough NN8 4RW

"My mum has had health issues for a while. The surgery has been so patient with her and even did a home visit. The doctors have done all they can to help."

"I’ve been a loyal patient to Albany house for over 18 years. They are always so quick to answer the phone and give me appointments when necessary. The male receptionists are so friendly especially the one with the long beard. On one occasion my medication wasn’t ready to collect yet, but they always ring me to tell me it’s ready instead of waiting around for it. Staff are all friendly :)"

"Poor service every time!! Every time I call at least 40+ people in the queue, 1hour 35 mins on hold to be told there are no appointments. You ask why you were on hold for so long to be told you didn’t have to hold and to use the call back service. The point I’m making is is still be waiting 1hour 35 mins to be told there are no appointments. The receptionists are rude and have no empathy, robotic is a good way to describe them."

"I’d give no stars at all if I could! I suffer with a long term health condition which not only causes me severe pain and impacts on my mobility but now my mental health is also suffering due to the lack of care. I have been trying to see my GP for over 2 years now but because you’re unable to book a future appointment you must call on the day and it must be as an emergency only. As my condition is not considered as such, I am still unable to get an appointment, even though the DWP contacted them directly concerned about my well-being! Repeat prescriptions have not been issued as a review is required and yet even this is not considered as an emergency! An absolute disgrace to the NHS"

"I am 58. I have been domiciled in cities, towns and villages. Albany House a centrally located surgery serving a fairly impoverished urban area are an exceptional service in my experience From the first class team at reception including the lovely and genuinely empathy and support provided by Dot (and her colleagues) Nursing staff are a mini stand alone A&E The young team of multi cultural Doctors and nursing practitioners are the best GPs I have ever encountered. I will not single out an individual as they very obviously coordinate well. I am eternally grateful for the urgency and professionalism and the range knowledge available The pressures these caring folk endure is admirable Albany House is a credit to Wellingborough"