KCC TEAM: Plumbing | Heating | Renewables 22 Beatty Avenue, Brighton, Brighton and Hove, Brighton BN1 9ED

"I booked easily online and received great communication. The plumber was on time, polite and efficient. Overall excellent service from KCC for a reasonable price, will definitely be using them again."

"The team at KCC were great - really quick response, available at short notice. Sorted the issues required and a couple of extras I annoyingly threw in at the last minute. Friendly and professional on site. Very happy with the service, would use again."

"Jake responded remarkably quickly to a distress call at the weekend when our heating system developed a persistent leak. He arranged for a visit within hours and Nik had the problem resolved within forty minutes. Fantastic service. Would erecommend without hesitation."

"Quality work at an affordable price. I just moved into a new house. They installed new electronic thermostat programmer system, new kitchen sink and taps, and serviced my existing boiler and solar panel system. Very friendly and professional. I'm really happy with their work! Thanks."

"Review: We arranged to have a a leak repaired after checks were made prior to this. It was promised it would be completed today unless there was a good reason it couldn't be completed. It is very obvious where the leak is especially now but it's just the case of accessing it with the least damage being made. I was informed on-site the plumber, John, would need to remove one kitchen unit or most probably just a piece of light timber and some plaster from the back of a kitchen unit to then gain access to the leaking pipe and then repair it. Today, the plumber was late by one and a half hours, but I was kept us informed. Not an apology though! It was an 8:00am appointment. 2 hours and 30 minutes later into the work, it's then decided he has another job and he left the leak in the property as its been partly uncovered. The leak is still there and there's no running water at all now as before. It's worse now because the water has changed from a drip, to coming out with more force causing further damage that we need to pay for. I informed Jake, the Manager, of his "empty promise" where he stated even if it would take longer, they'd resolve the issue. Of course there could be something they can't do. This wasn't the case for this particular job. I asked if we could have some "flexibility" considering the plumber was late. He (the Manager in the office) became upset, raising his voice stating they do not remove kitchen units to gain access to leaks. That is whilst John the Plumber stated he could do this. Of course, if they can't do this basic job, then what do they do? John then suggested that this wasn't an emergency, and was happy to leave. If you have no running water in your house and have a burst pipe, this isn't priority according to John so I'd like to know what is according to his understanding. Anyway, it's half done and the leak is still there. When they first assessed things, it was fine and thought they seemed reasonable. No water for another day as we wait for the plumber to come back in three days time because they are so busy. I now need to go elsewhere with the additional expense, inconvenience and stress on us. Never mind, they obviously need to re-assess how they do things and treat their customers. The manager wasn't happy that I left this fair review and was demanding me to remove it. That's without even resolving or even trying to resolve things. I would say, just do an acceptable job and you wouldn't be in such a position. I'd attach photo's, but simply put its now just a hole in a wall where part of a pipe is showing and leaking with water. Thank you for reading."