Flanagans Furniture Ltd. Maple Avenue, Sandyford, Dublin, County Dublin

"Very bad service ordered online and been calling and messaging and fb messenger and emailed as I bought chairs and sideboard and gotten a bad batch and I have to do the legal way as they refused ro resolve the issue without seeing for themselves,would not recommend buying from flanagans at all as you be wasting your money and the furniture is not the quality you were promised (all from the Salvador disstressed range) We invited Flanagan to see what's app video to see or to our home to view they declined hid behind emails mostly not answer no one wants this hassle.this is a pic of one of the faulty piece came in the flat pack"

"I wish I read the reviews here before I ordered from them. Im still waiting on a coffee table. No correspondence from their customer service team. I think its a one man show. Its the same girl speaking to me each time. This has to be an online scam. They need to be reported. No delivery confirmation. They can't give a definite timeframe as to when you'll receive ur items.. its a joke... very bad one!"

"Do not order from this website! They will take your money but not deliver anything. I ordered a vase 2 MONTHS AGO. I have not received anything. Any email you send to their address bounces back. I rang and got a tracking number for my item 2 weeks ago, it still hasn’t arrived. Rang for a refund and they said it has been dispatched but weren’t worried about that fact that the courier didn’t deliver it, didn’t offer to chase it down. Waiting to see if I actually get my money back"

"Appalling company, still dealing with an ongoing issue two months on. Ordered a bedroom set online in August consisting of a wardrobe, 3+2 chest of drawers and 2 lockers. I only placed the order after confirming with the owner Chris that an assembly service was available, he confirmed the price with me on this and I enquired what the delivery time would be. He confirmed delivery was 7 days as the items were in stock and ready to be delivered. This was done via chat/ email and I have written proof of this. 3 weeks after I placed the order, the items had not arrived. Flanagans didn’t bother to contact me about the delay nor to offer an explanation, I had to contact them. I tried to email Chris using the email address he had contacted me through originally but kept getting bounce backs with “your email has been blocked”. I was worried this was a scam as I also tried to ring using the two numbers from the website and wasn’t getting through. I’m still not convinced it wasn’t a scam as it turned out the items were not in stock nor ready for delivery. I finally managed to find an email address and phone number that worked. Numerous calls and emails later, I got various excuses why i still didn’t have the items- problem with the supplier, delay with shipping etc etc. It finally looked as if I was getting a delivery date for the end of September when I was informed on a call that assembly was not available nor was it ever available for the wardrobe. I actually managed to speak to Chris on the phone who in a roundabout way called me a liar when I informed him he was the one who told me to begin with an assembly service was available. He repeated numerous times he “will have to check our correspondence” At this point all I wanted to do was cancel the order and I told them so. I was then informed it was too late to cancel. I am very aware of my consumer rights and was quick to remind them online orders should be delivered within 30 days and a refund issued within 14 days once the order was cancelled. The order was cancelled but I have yet to receive a refund. My last call to them was this past Friday. I was told I am getting a refund, they just haven’t bothered to process it yet. I also asked for Chris to call me back- that never happened. The 14 day window to process a refund has passed and I will be filing an official complaint with CCPC. Save yourself the hassle and shop with a more professional and reputable company!"

"Missing parts of furniture never sent. Had to ring 5 times to get refunded after sending back, 5 weeks after buying. Worst shopping experience ever had!"