Rainbow Wholefoods Shop Davey Place, Norwich NR2

"Apparently the difference between fluoride and fluoride free toothpaste depends on "my beliefs". I just wanted a simple (scientific) answer. Literally just went in for toothpaste. Not helpful."

"Usually I like this place, but today I felt very unwelcome by the manager, who asked me, in what I felt was a rude way, to wear a face covering. I will not be returning, solely for this reason. This manager could learn a lot from her staff who I have experienced to be welcoming and helpful."

"Had an awful experience in the shop today. My partner and I are unable to wear masks due to health conditions and disabilities some which are obviously visible. We had just stepped into the place when a customer I think it was came up to us and shouted at us about we should be wearing masks. We felt very uncomfortable and left without looking round the shop and won't be visiting again. I was quite keen to look in the shop as it was sustainable recycling shop but definitely can't recommend a future visit."

"Reviewing for my mum who had a horrible experience with a very sharp lady for leaning to try to see the price on the re-fill bottles that we're too far to see clearly. My mum said shes never been spoken to like that in a shop. She likes to support rainbow as shes been going there a long time but another customer recommend Ernie's after this happened and now so do we! (Ernie's staff are all pleasant)"

"No More - My wife and I have been shopping at this store for over 40 years, we've been on their cookery courses, I would say we are pretty loyal customers. Well not anymore, we are getting on a bit now and on our last shop we picked up a pack of cashew nuts and popped them in our basket. It wasn't until we got home we realised our mistake. The pack cost over £13.00! We returned to Rainbow Wholefoods the next week and asked if we could exchange them as we would never have chosen such an expensive item, it was a genuine mistake. The counter staff were indifferent saying they 'don't do returns'. We asked to speak to the manager who was just plain rude, sarcastic and very arrogant. We left the shop with our expensive cashews, will try not to choke on them, but vowed never to return. You could say the shop has had the best out of us, we must have spent £,000's over the years. We just home people will read this and question whether they want to shop at a store that has appalling, short sited rude customer service"