Tesco Express Langdon Road, Swansea SA1 8QY

"Terrible customer service and personality issues. Arsey and aggressive attitude from the staff. One was named Cheryl but didn't catch the other guys name. Very abrupt and rude. Won't be visiting again."

"Really poor customer service from a member of staff. Using the self service till as the lady behind the till was serving customers and the till I was using was not working. Looked around for a member of staff and luckily there was one stood right behind me. I asked nicely if she could use her ID card to reset the till so I could pay and leave. The old women shook her head and shrugged her shoulders as if I was speaking another language. She then responded "I'm on my lunch" so I had to wait for a different member of staff to leave what she was doing to assist me. She then had a little giggle with her colleague about the situation. The irony is I was Infront of her in the queue if she had helped me she would of had more time to enjoy her lunch. Her poor attitude towards her work and her colleagues is probably the reason why she has never progressed in life but tbh I expected more. The amount of times I've worked through a lunch break or stopped what I was doing to help a customer.. not because I have such a great attitude but because it is the right thing to do. I guess some people are stuck in their ways. I will learn to expect less from Tesco employees. Let's hope that Tesco get rid of their old, deadwood employees like Cheryl and replace them with people who have the right attitude."

"Excellent store, close to many houses and an easy walk!"

"I have just experienced the worst example of apathy from members of staff within a Tesco store. Called in for a few essential as I'm staying close. Had to use the self service as the 3 members of staff all did there best to avoid any contact with customers. After I was struggling with the self service accepting my Tesco pay+ I asked for some assistance. The member of staff was clearly disinterested, and because she didn't have an answer so she spoke to the manager. After turning up the phones brightness it worked, but no receipt. So I found the manager and explained there was no receipts dispensing. She begrudgingly left clearing the bread section and went to the till, however my transaction was not listed. "What did you pay?" "I don't know exactly as it was on my Pay+" "I can't help you if you don't know" "Well this is all the shopping and none of those match the possible value" At this point her tone changed to surly. "I'm trying to help you and you're being unhelpful" To be clear I wasn't being obstructive or unhelpful,but instead you as a manager were disinterested and clear couldn't care about customer service. Pitiful service. Whats more reading the other reviews I'm not the first to experience this kind of inept service."

"Use this place often, staff, helpful and friendly, good variety for an express. Handy for locals. Most of the low scores are parking and alcohol related. My advice; walk there and you will not get a parking ticket or block the road or lungs of others either. By your alcohol and don't go back for more coz you might be more drunk than you think."