Papa Johns Pizza 8 Normacot Road, Longton, Stoke-on-trent ST3 4QE

"Waited over an hour for 1 pizza to be delivered. Won't be ordering from you again."

"I ordered a sizable order from Just eat and provided all of the relevant information that it asked me to provide. After waiting 2 hours for my food I called the store and provided my postcode to be told to cancel my order and they tried to ring me. I know for a fact that they didn't try to ring me because I was on my phone for the whole duration of the wait. They never attempted to knock on my door or ring the door bell. After challenging the gentleman on the phone about this his only response to any question after was talk to just eat and was very rude. Awful services and it just seems like they can't be brothered to even supply the food."

"We placed an order with a delivery time of 40 minutes. After 45 minutes we received a call saying that the food was just going into the oven. We finally got our food after an hour and a half. The pepperoni pizza was ok but the chicken club was terrible. The edges were really crispy and hard and the filling was all wet and undercooked. The garlic sticks (just a round garlic bread cut into slices) was burnt on the edges. Total waste of money, especially as we just threw away the chicken pizza. Will never go here again."

"Poor overall, very underwhelming pizza, was expecting better, didn't happen...this was for first order. The second order we placed was where we got cold pizza, not even made properly, lacking ingredients - not sure the person preparing pizzas knows what goes into the Mexican pizza. Shouldn't be in a kitchen, never mind working in one. We kind of expected much better, so logged a complaint as we feel we are worthy of a refund, but they blank us. The people running this store are just not suitable at all to be in the food preparation business. Also they said to message them on facebook. My screenshot proves they dont reply."

"AVOID this company and go Dominoes instead! Much better food quantity, quality and amazing customer service over there. Ordered bacon cheese sticks (which costs £6.49 btw), as part of my whole order. When it arrived, I realised there was almost no bacon on there at all. Probably half a slice of bacon worth if I’d put them together. It looked almost like a money scam if you ask me. When I rang up to discuss the issue, I was met with very rude and ignorant staff that didn’t care. They just kept talking over me and repeating the same thing over and over again because they did not want to listen even though I was being polite about the situation. The manager didn’t seem to care much either as he still hasn’t bothered to contact me. By far the worst customer service I’ve ever experienced. Never had this issue with Dominoes as their staff have always been polite and courteous. Very disappointing..."