Aquanauts 88 Vauxhall Street, Plymouth PL4 0EY

"Very helpful went here to get a new wetsuit fitted ordered while in store as they didn't have the exact one I wanted and had it delivered to my house for free within a week they also seem to have a lot of sale items at discounted prices which seem to be the cheapest on the internet so keep a eye on the store for a bargain or two I haven't yet used my points from the online store yet but prob will soon"

"Fantastic online shop and service! I ordered a dive computer yesterday and received it today, absolutely rapid delivery. There was a small issue where the dive computer I ordered was not available in the colour I ordered. I received a call immediately after placing my order that there was a mistake on their end, I agreed on a different colour and they took the unavailable colour of the website. Very friendly and proactive service. Many thanks to the Aquanauts team!"

"You will hear a lot of negative things within the Plymouth diving community about aquanauts, unfortunately it is all true. They are unprofessional and unorganised. I purchased a package of courses through them back in 2020, upon completing the first course (dry suit speciality) I decided that I no longer wanted to do any courses through them. At the time both in person and in writing they agreed to give me a refund (£275) for the courses I didn’t complete. As it turns out they had no intention of refunding me. It took 18 emails, 6 calls and the threat of small claims court to finally get my money back just a year and a half later! Although I found aquanauts as a whole to be un-helpful; Derek (my main point of contact) was particularly avoidant and unhelpful. I would advise anyone in and around Plymouth who is thinking of diving or buying equipment to NOT do it though aquanauts. Do yourself a favour and contact sound diving or indeep instead."

"Brilliant company. I recently purchased an APEKS 500M dive watch from a different online dive store. I was contacted the next day to be informed they actually didn't have one in stock and couldn't get anymore as Apeks were currently shut (fair enough in these times) I asked for a refund and started to look else where when I discovered Aquanauts. They were showing one in stock but to avoid the same scenario twice I thought id put in a quick call. It was a Saturday so wasn't sure anyone would answer but to my surprise a very cheerful and helpful chap answered the phone and was extremely helpful I explained what had happened and he mentioned in the current situation he was only popping into work a few days a week but was sure he had one and if that wasn't the case not to worry as Apeks were still very much open and regardless if I placed my order he would get me one. Well its now Tuesday and I've just received my watch (on a DPD 24 hour service I didn't pay for ) I'm absolutely over the moon. This is the best customer care/experience I've had in a long time as you can see by my previous reviews I don't write them often but just felt so happy and pleased by the whole experience I felt it necessary. IF YOU ARE UNSURE OR LOOKING FOR A GENUINE REVIEW OF THIS COMPANY PLEASE BUY WITH TOTAL CONFIDENCE. THERE BRILLIANT!!!"