Boux Avenue Plymouth PL1 1EA

"5 months postpartum and I was in need of a feel better moment. Donner was absolutely fabulous, made me feel at ease and good. Came out with 4 new sets and feel great."

"I’m am disgusted at the service I’ve received from the Plymouth branch. Christmas Eve I popped in for a last minute present for my daughter which ended up being a £100 plus purchase. At the till the young girl serving me tried to upsell what I believe was a defuser, I told her I wasn’t interested and from that point she behaved like a petulant child, she ignored me the rest of the transaction, I even had to ask for a gift box and bag to which she just added it to my order with no acknowledgment whatsoever. Never have I been treated this way by someone supposedly representing a brand front of house. Today, I thought I’d try again thinking my last experience was just Christmas temp staff. Requiring a bra fit for myself I was in store for a while before being asked if I needed help, the lady I spoke to was helpful and passed me to another member of staff for a fitting, we chose some bras in a rough size, I was then taken to the fitting room and told she would hand over to another staff member for fitting, to pop one of the bras on and ring the bell which I did, I was told just a minute, waited a while where I tried on a couple of the other bras then rang again, she then came I explained I was struggling (three and a half weeks post op) she then picked up the next size bra, handed it to me and left me too it, no fitting no service whatsoever so I promptly got dressed and left feeling very frustrated. I was intending on purchasing several new sets of underwear and loungewear today due to being post op but I will never step foot in the Plymouth store again. A lot of training in customer service required here."

"awful experience - I went for a fitting as I have no idea what my size is, I told them my last known size and that was it. No real measuring, no various style choices, no listening to me when I said they were far too tight and almost painful, and no option of trying on other sizes when I asked (so many) times. Looking for bras to try on wasn't an option and the lady literally wouldn't let me out to choose my own. I felt completely ignored and pressured to purchase expensive bras I didn't want. I went away really dissatisfied with my experience; a very ignorant lady and not how customer service should be. Nothing like the Bristol store."

"Great service from the Staff in Boux. Went in for my annual spend on Christmas Gifts for the wife and Kia was on hand every step of the way to show me what I needed. NHS discount is also very good @ 20%"

"got measured,, the staff were so lovely and helpful. they reassured you if you had any concerns and they 100% knew what they were doing but if you didn’t agree, they would ensure you felt comfortable and would listen to what you say if you felt the bra was tight etc. the changing rooms were beautiful and absolutely spotless. had different light settings and a call button to ask for help/assistance! the staff were always aware of privacy and would ensure you felt calm the whole time if you were nervous. was served by a lovely girl called Peaches and she gave me lots of tips and pointed out sale items in the shop etc. first time going to the shop and will definitely be retuning :)"