JD Sports Plymouth PL1 1EA

"If I could rate a 0 I would have. DO NOT order online from these crooks. I placed an order but never received it. JD Sports informed me that there is nothing that they can do. Absolutely appalling service. I will NEVER shop with these crooks again."

"Came in today to buy some new trainers, found the ones I wanted and asked the manager (I believe) if I could get them in my size.... he asked another member of staff to get them from the stores.... I waited 10 mins before asking again..... I got told they wouldn't be long.... waited another 5 mins and then to see the woman who was spouse to getting my trainers serving someone else! Won't be shopping here again! Worse customer service"

"Really annoyed and disappointed, my son ordered trainers and has been waiting for them to be delivered, day 5 still saying delays. So we ring, again waiting patiently on hold to get through and be told "they've been lost" and now sold out!!! So now I have to wait for his money to come back to us, 3-5 days. Let's face it probably 5!! So he can go into a store and buy another pair. What would of happened if we didn't call. How do trainers end up in a delivery truck & get lost? Bye jd!!"

"I was checking for my son shoes and the curve lady who is working in there is not so good at her job , as a store assistant I don’t think she is doing it well . I ask her if she can help me and she answered “i have someone to entertain already” I am behind her she didn’t even look carefully and talk to me nicely."

"I went in to the main store in Exeter and wandered around their impressive displays, found a trainer I liked and looked around. One member of staff was helping people, one was at the till and 3 were moving things around. I approached all 3 of them and all said they could not help me - I had to wait for the one that was officially allowed to help people try on shoes. Clearly this was beyond them. Luckily the display trainer I liked was the right size so i tried it on and it fitted fine. So I went home and bought it on line...3 to 5 days delivery...9 days later, still waiting! Sports Direct may not have the swanky stores but all their staff are attentive, they have a wider range (if not all the latest stuff) are cheaper and even their on line deliveries are on time! First and last time for JD Sports for me. An Update (10th March) - now 13 days after the order placed - still no Trainers and JD Sports telling me I can't cancel the order. (in the meantime my son has ordered and had delivered similar trainers from Sports Direct!). Appalling service by JD Sports - avoid if you can."