Royal Cabs

"Rang Royal Cabs on Friday night (17th March) after waiting for an hour for a taxi by DG cars (who eventually cancelled the taxi after promising three times that a taxi was on its way) was told by the lady operator that someone would be with me within 5 minutes. After waiting 20 minutes, I rang back up and spoke to a male operator who said that I should never have been told that it was a 5 minute wait, but he promised he would have someone with me within 15 minutes maximum. After waiting close to an hour, I gave up and walked back to my hotel which was a 2.7 mile walk and even by the time I had walked back, I still hadn't received a text message or phone call from Royal Cabs to let me know the taxi was on its way. Nothing wrong with having to wait for a service, that's not the problem, but lying about even bothering to come and bring a taxi is the problem. A big problem. Poor service and would not use again."

"Had a wheelchair taxi To bring me back to hospital All on time And brilliant service From the driver Felt relaxed All the journey"

"I used the taxi service as I had a flat tyre on the mobility scooter I was on The gentleman who drove the taxi helped by pushing my large scooter into the taxi and when we arrived at my home he pushed the scooter in to the garage where I keep it The gentleman was very helpful in assisting me"

"They brought my dad out to his location, who is a wheelchair user. Said and arranged to be picked up for 9pm and never turned up knowing we told them we couldn’t get him home ourselves, which is why we requested the wheelchair taxi. They left him stranded! A disabled person stranded and now the phone numbers have been blocked… Disgusting company! 3 times this has happened even though they reassured us that they would come for 9pm!"

"I booked a taxi for a wheelchair to take my 93 year old father to a nearby park. The taxi arrived 25 minutes late without anyone contacting me by text to inform me, so I called the office myself and also re-arranged the pick up time for the return journey. The return pick up never happened. I called the office 3 times to ask when the taxi would arrive and was given the answer that it would be as soon as possible, I was in a queue, and that there could be a longer waiting time for specialised wheelchair transport. After 50 minutes I gave up and got my father back to the care home another way. So don't rely on this company for wheelchair transport I'd say."