Presidential Apartments, Kensington 6-12 Barkston Gardens, London SW5 0EN

"OK place, the outside looks super grand, but the suite was old and needed a lick of paint.The bed base was literally on the floor! Wasn't the cleanest place either, but for one nights stay wasn't too bad.But I wouldn't recommend it."

"This was our fourth time staying here in 10 years. The first time was spectacular, it’s gone steadily downhill since. The location is good and the housekeeping is excellent. In my opinion, there’s much that can be improved upon: 1) The mattresses need to be replaced. The bed is made up of two twin “mattresses” that can fairly be described as medieval torture devices. It felt like we were sleeping directly on a very old box spring. I literally cried through the first night and leaving with back pain, never got a single good night sleep in 7 nights there. Awful. 2) They need to add shelves in the bathroom. There are none and it’s annoying to have nowhere to put your toiletries. A couple of knobs for coats in the foyer would be appreciated as well. 3) The Wi-Fi is non-existent. We found one spot in the stairwell that worked on occasion. 4) There’s no temperature control in the room. The room was very cold most of the time and there was nothing to be done about it. 5) A dish towel and potholder in the kitchen should be added. We had to use facecloths as potholders and dish towels. 6) Check in: this is a big problem. Their check out time is noon so for many people arriving early morning from overnight flights, we were forced to wait 7 hours for a room to be ready for check in. We ended up wasting an entire day not having slept wandering around like zombies in yesterdays underpants. We had even emailed them days in advance about the early arrival. Management has check out at noon, which is late by all standards. If they would move it up to 10am, they could check people in by noon or sooner. This is clearly more of an issue on the front end (check in) than the back end (check out), we could clearly see others loitering in the lobby waiting for their room to become available as we were. Unless we’re assured some changes were made, we would never stay here again."

"This was one of the most dirty place ever. First I arrived in the first room and there was a white sticky thing on the table don’t even ask me what that is I’m still grossed about it. The curtains had stains, down the nightstand there were dirt and hair. Then I directly came upstairs to be refunded and leave this place right away and the show started. Basically, lies but also manipulation. They « upgraded » me to another room even though I never asked for it but since « management was not there » they couldn’t do anything else or they couldn’t assure me I would get my money back if I leave. No surprise that room was also disgusting. Stains on the chair, dirt, hair in the closet and the better for the end mold behind the sink. I told them the next day but since I « accepted » the room (didn’t have choice) it was like that, they wouldn’t refund me and wished me a « happy stay ». I hate write reviews like that but it was absolutely disgusting. I just wanted to leave not to stay for free. AVOID this place"

"Me and my kids had a wonderful stay at this property for 2 nights. Spacious, quite and comfortable beds. It was so nice to be in a place with a full size fridge/freezer, microwave and washer/dryer machine. Such a added bonus compared to all the other places we stayed in our 5 week trip to Europe. The staff was extra impressive - so helpful, friendly and accommodating. Shout out to the door man (forgot his name), and Peter at the front desk. Super hosts!"