RentLondonFlat.com 71-75 Uxbridge Road, London W5 5SL

"Frankie was very helpful throughout the whole process of renting the flat on a really tight timeline. The place is lovely and everything was very smooth. Highly recommend!"

"I rented a flat through them a year ago, there were already problems with the delays in countersigning the let after I’ve paid deposits. But that’s more the landlords problem. A year later, I returned the flat in October about 3 weeks earlier than my original tenancy, having agreed with the agent, Frankie, that a new tenant would move in early and I would get my 3 week pro-rated rent back. Now, a month later after I moved out, they’re not responsive to my questions on when I am getting back that overpaid rent. What’s more, they try to knock £150 off the deposit saying the flat was not clean and there’re scuff marks. I pointed out that I had already cleaned the flat better than the condition it was in when I checked in and they could look at the inventory video when I checked in to see that those marks were already there. Agent Frankie went on to call me dishonest and said that the check-in video was taken before they cleaned the flat. I mean, what’s the logic in this. Plus I showed him WhatsApp history that I arrived earlier on check-in day than the time stamp of the video. I never heard from them and am still owed the overpaid rent. To add to that, I showed the new tenant the flat without the presence of the agent; agreed to pay the full rent when I confirmed with Frankie that I will move out early and let the new tenant move in so I can get a refund of the overpaid rent later, as a gesture of goodwill. Make sure to take loads of pictures of every inch of the flat to keep a record of the state when you’re renting it if you’re renting through them!"

"I have been speaking to someone called Fathy. I had some issues with my flat and concern about cleanliness. After speaking with Fathy, he immediately sent me a cleaner and cleaned the flat in a great way. This is a good company"

"I stayed in a flat they managed for 5.5 years. Never met with any representative and even the advertising of the flat was dodgy (a different agency was advertising the flat at the same time and was conducting the viewings, we made an offer through that agency that was unreasonably rejected-even the agent was surprised and then we tried with RentLontondFlat and the offer was accepted). Even for check in they gave me a different time and after phone calls and emails looking for them they responded that I can find the keys at the concierge and that they had already conducted inventory report (which did not reflect the state of the flat 100% and never bothered to respond to our comments). During the tenancy in general they were ok, not that they were often needed thankfully. When the time came to move out they set up a check out appointment, to which again they never showed up and after emails and phone calls looking for them they said to leave the keys to the concierge and go. It took them 1 month to make the check out report and they fabricated all sorts of problems trying to make money out of the deposit. From cleaning to damages that were not there at the time of check out or normal wear and tear that had already been reported. Eventually I got the deposit back after 4 months following an adjudicator's decision. It's really a shame because it was such a beautiful flat that they managed. Be prepared to face ghosts and dodgy behaviour."