American Golf - Coventry Warwick Road, Coventry CV3 6TA

"I came into the store a couple of months ago, very eager to buy some clubs. I’m very new to golf as I explained to the lads that worked there, long story short I left with a set of clubs that cost me £1,100. No custom fit, straight from the display. I’m soon to learn this isn’t really the way it should be, I thought it was weird that I received an email after I left with a custom fit appointment dated and timed after I left the store. I’ve recently taken up golfing lessons and my instructor informs me the clubs are a completely bad fit for me, from the type of shaft to the length of club - after being told “I’m pretty normal high these are fine”. So it seems, embarrassingly, I’ve wasted my money. I would have thought someone new to the sport deserved a bit of extra attention and not be seen as an easy target for money. I won’t be using American golf again for any of my future purchases."

"Ordered some custom fitted clubs, they ordered them into store but they came in the wrong length, which nobody checked. I eventually found out myself, took them back to the store in Coventry, for the Manager to check them and send them back to the factory,. He advised they would be back by a certain date, which didnt happen, they then apparently got delivered to the wrong store.... I was told they were delayed due to a "fire" but would be back in time for my planned golf trip.... they didnt come back in time they ignored my calls, generally didnt care as soon as they had my money. Not even an apology. AVOID THIS STORE LIKE THE PLAGUE IF YOU HAVE ANY SENSE."

"I attended the Central 6 Coventry American Golf store on the 21st of January 2023. The sales assistant Laura White was very professional and attentive in sorting out my voucher difficulty, and wouldn't give up until it was resolved. This was over and above the normal service expected. Many thanks Laura."

"I purchased a new Taylormade putter which I was looking at on line for a while. Callum arranged to get it into store for me to try. Fantastic customer service, really appreciated the extra mile. Definitely 5star service"

"Went for a custom fit and the young lad that assessed me was brilliant. As I being recommended standard clubs they would be available next day. Before going to the till to pay I decided to get a couple of shorts which were one a deal 2 for £50. Asked the guy at the till (a different guy) how much was for one and he said £35. So I said I am happy to get two if you have my size. But he said we don’t have stock. I asked for a £5 discount bearing I mind I was about to pay almost £700 for my new set of clubs. But he was so rude in saying they would not give me the discount that I decided not to buy the clubs. You might think: the price is the price. Fair enough but the way it was handled shows how little they care about their customer and I’ll never put my feet in their shop anymore. Also make sure I share my experience with my friends. You won’t have my money American golf!"