Well Pharmacy Drover Close, Rugby CV21 3HX

"Staff aren't all there. I phoned here to ask if this was the pharmacy near Market Quarter (they are the pharmacy near Market Quarter, they're actually almost right next to it), as this was the description 111 gave me, and the woman who answered the phone went: "No, this is Wells Pharmacy.". Making me believe I'd gotten the wrong number from 111 and phoned somewhere totally different. How do you not realise where you're working??"

"This chemist will kill someone one day, never have tablet, alway saying on order after asking for 7 days notice for repeat prescription. After 14 waiting and running of tablets, sent away without urgent needed medication."

"Went there last week after work at 5pm to pick up a prescription and had to wait for an hour to collect it as so many people were there waiting. There was someone who I assume had been recently hired as a manager and another guy on the counter. Both didn't know what they were doing. Then they are often closed because they have no staff to work. Just went there and again closed due to unforeseen circumstances. It is never really the staff to blame but the management above. Sort this pharmacy out."

"Trying to pick a prescription is impossible. You have to now wait 7 days plus the 72 hrs the doctors take to do repeat. So 10 days to gets meds. Today I turned up as they were arguing at the door. They put a sign up saying closed 1pm til 2pm then at1:20pm changed it to 1:30pm to 2:30pm for there lunch break. So im now waiting outside for nearly 1.5 hrs. Some of us can only get here in lunch hour or after work. A complete shambles with zero customer service skills. Avoid"

"Went to the pharmacy on 27/09/2022 following a minor op with advice from GP to pop downstairs to request wound dressings with a sample given to show the pharmacist. All Pharmacy staff were extremely unhelpful despite the pharmacy being empty with no other patients waiting, pharmacy did not have any dressings whatsoever in stock, and was told do not know when dressings will be in stock or if the pharmacy even stocks them at all? Ridiculous especially as this pharmacy is linked to a GP surgery that does minor op clinics? Very disappointed from the Male Locum pharmacist when asked by the staff he could not recommend where else to go to find the dressings nor was willing to give any advice despite me clearly in need of dressings asap. He was not helpful or willing to signpost, simply said he is a locum from Birmingham and said “don’t ask me”, even local Dispensers we’re useless and could not signpost to another pharmacy. Very irresponsible behaviour not expected from a medical professional who should at least be willing to research where else I could go, As no effort was made. Ended up ordering online, definitely avoid this pharmacy as staff are not willing to help patients."