ASDA Pharmacy 12 Chapel Street, Rugby CV21 3EB

"Completely useless. I have 12 month's worth of repeat prescriptions with them, so no need to get authorisation from my GP every time. Sounds great, but you have to call the pharmacy two days before you need the new lot, and then collect two days later. Which would be fine, but they never answer the phone. When they do finally do your prescription, they get it wrong, and leave items out, or get quantities wrong. Absolutely totally useless."

"I had my prescription approved on the Tuesday and had steroids added on the Thursday went to collect at about 13.40 on the Friday , was in queue for about 40mins to be told to come back 2 hrs later !! My son goes in at 17.00 to be told come back in 2hrs !! Tried to ring about 8 times but no reply !!! Go back at 20.00 queue again and then was told by a male assistant that it would be 30 mins by this time I was breathless and asked if I could just have my blue inhaler and his reply was no !! He was then rude to another customer when told to wait 30 mins or come back in the morning !! Thankfully you have a lovely lady called Mina who went and got my inhaler and a cup of water and checked on me , if I could give stars for Mina it would be 5 , I understand that everyone is struggling with staff but I’m sorry staff who are rude and not caring definitely shouldn’t be working with the public ,"

"The worst experience every month. Long queues, totally unorganised service, only one person on the counter. Collecting a prescription, which was pre ordered still ensures a 45 minute wait. Once you've waited, they make you rejoin the queue just to collect it. There has to be a better way. Serious training is needed for this pharmacy. The manager on duty was less than helpful."

"Each time I collect my prescription, I need visit the pharmacy twice. The queues are ridiculously long and phones are not answered due to the staff being put under unnecessary pressure from a computer system that clearly isn't working and insufficient staffing levels on the counter. It's unfair that these customer facing staff then have to deal with the added pressure of irate customers when this is not their fault. I have rated their service two stars purely for the politeness of their staff who are trying their best under challenging circumstances."

"Dear Tasha. Yes, I will be along on Sunday morning with the details you need and will happily meet with you then. Thanks,Awful. Cannot get an answer on the telephone so you need to attend store two or three times to order and then collect a prescription and wait in long queues and for over two hours for anything urgent. On one occasion I called 19 times, all went unanswered. When I raised concerns that the telephone didn't seem to work when I attended the counter I was told to take my business elsewhere if I prefer. My family are elderly and unwell and I know of other elderly people who have been treated similarly after hours of waiting. There needs to be a better system to prioritise the service and manage calls during busy periods and customers treated better. We are all busy however, business's do need customers to survive. Some recognition of that is sensible and would be welcomed please."