Tesco Pharmacy 1 Leicester Road, Rugby CV21 1RG

"They won’t be winning any awards for service with a smile. Totally rude !!"

"Great service....friendly & quick!"

"Really unpleasant experience this morning. My earnings fluctuate month to month meaning I am sometimes entitled to NHS prescriptions and sometimes I'm not. Because of this, I always pay for my prescriptions and get a blue receipt so I can claim back my prescription payment for the months where my earnings are below the earning threshold. I've done this for years at a number of different pharmacies and never had an issue. I went in store today 02/09/22 to request a refund on a number of prescriptions I paid for a few weeks ago, as my earnings were below the threshold this month. I went in with a print screen of the NHS website, which stated my circumstances and clearly stated that I am entitled to free prescriptions for the time period when these prescriptions were paid for however, this wasn't sufficient for the staff behind the counter who said that I need further proof. Confused, I explained that I've done this so many times before and never had a problem, to which they told me to go back to those other pharmacists and get them to refund me despite me paying for my prescriptions at this store. After going back and forth for some time, I then had to login to my universal credit account, share my payment history with them, share my journal messages with them all whilst there's a queue of people building behind me, whom I feel are watching and listening to this conversation about my personal financial situation. Never have I been made to feel so embarrassed. After about 30 minutes, the older lady who was refusing the refund agreed to do it and said something to the liking of "You must sign this document which says you will be charged for fraud if you're incorrectly claiming free prescriptions" again, with what felt like an audience behind me. I was physically shaking at the end of this conversation, especially given the nature of my prescriptions were for anxiety. I felt like I was given a thorough dressing down in the middle of the store or like I was caught for stealing. Mia, the lady who served me, was fantastic but I seriously hope Some amendments in procedures or training take place as I'd never want this to happen to anyone else again."

"Had a prescription sent here by my GP, I went to pick it up and they spent HALF AN HOUR searching for it. Only to then tell me they couldn't find it and to try again tomorrow. I don't want to waste another half an hour of my time going down there for them to not find it again, so I tried to phone this morning to see if they actually had it or not. Nobody answers the phone. So I still have no idea what is going on with my prescription. Really subpar service. Edit: I finally got through to someone only to be hung up on when I said my name."

"My mum visited the pharmacy in Tesco, Rugby at 8.30pm to check the dosage amounts for Ranitidine for reflux for my 7 week old baby as there was no pipette with the bottle and the instructions were confusing. They were so very kind and professional and couldn't do enough to help. We would both definitely recommend this service for advice and support. Thank you so much."