Boots Pharmacy 532 Braunstone Lane, Leicester LE3 3DH

"If this pharmacy was not next door to a doctor's surgery it would go out of business. Just gone in to collect a prescription , 1 man waiting with 1 girl serving him. All other staff round the back having a good ol chat. A blonde haired female comes out to assist the only girl serving, then returns behind the wall, to her chat, eve though she can see me waiting. Eventually 4 more people come into the shop and the blonde female staff member eventually re-appears saying"Is anybody waiting". Seriously ??? What did she think we were all doing there - arranging a Line Dancing Class ???? The stupidity then increases. After asking for my details for my prescription she tries to give me someone elses medication!!!! Then I am told they do not have my prescription, its not even showing on their computer as being in their system at all, even though my GP sent it the previous evening, and its now gone 2pm the following day. I return home, ring my GP who confirms it HAS been sent, so rather than waste my energy returning to this place, I ring them - only to be told, miracuously, that my prescription has JUST this minute shown up if I'd like to come back for it! The staff here need to be replaced with staff who are qualified sales people and/or pharmacy dispensers because currently they appear to be neither, and this is not a place I have any faith in now. I will get my GP to send my prescriptions elsewhere to avoid some empty-headed idiot trying to give me medication for another customer, and wasting my time and energy when I'm ill. Could not be less impressed."

"Saturday close for dinner 13.till 14.00 6 staff and they all go at the same time not bother about the customers one Saturday the pharmacy didn’t turn up so they had to close all day very poorly run chemists different staff every month"

"Extremely Unprofessional ! SHOCKING SERVICE... CAN'T BELIEVE THIS CHEMIST IS PART of the BOOTS CHAIN... Everytime I go into BOOTS Braunstone Lane to collect my prescriptions the STAFF are PARTAKING in SOCIAL GOSSIP about their very important lives.... with NO CARE towards keeping the customers/UNWELL PATIENT'S waiting for their prescriptions. Work at SNAIL PACE ! Now changing my chemist. Boots have lost a customer as I shall never go in there ever again!"

"Absolutely amazing staff here. So helpful, so friendly and warm, go above and beyond to help sort all my medication needs. Would be lost without the whole team here."

"Staff are friendly and helpful. Good selection of off the counter medicines. They also offer a repeat prescriptions service and notify you by text when your prescription is ready for collection. Unfortunately they don't offer a delivery service."