Dr Mostafa PMS 141 Plumstead High Street, London SE18 1SE

"Had a very bad experience yesterday at 3.45pm with my 4 year old son he couldnt breath and the nurse refused to help because we didnt have a wee simple which no one asked me to do then started being rude and riseing her voice to me saying to me to hit her i had two of my kids with me she unprofessional and needs to be removed from there my 4 year old son ended up on two nebulizers just on way to the hospital this is not fair or right they have a duty of care witch wasnt met"

"Very poor GP practice Mostafa PMS has been my GP surgery for almost 23 years and in all this time I have mostly had a negative experience with just a few exceptions. Front desk: poor customer service. A receptionist at the Wickham Lane clinic is often unfriendly and rude, making me feel stressed every time I meet her and often behaving in an offhand manner that I find unprofessional. I don’t feel like I am valued or respected - or indeed being looked after - when I am there. Doctors and nurses: 90% of the time I did not get the proper attention and medical help when I required it the most. It is impossible to book a face-to-face appointment with a GP. I had a chest infection with a severe and long-lasting cough, but when I was trying to explain this, the receptionist was in a rush to cut the call so I had no option but to accept an appointment with a nurse instead of a doctor. She just used a stethoscope in four places on my back and chest and prescribed me antibiotics that did not help. I was refused a follow-up in-person appointment with a doctor and, instead, an unknown doctor called me who was rude, did not listen to me and instead mentioned that he has to follow protocol. No kindness, no compassion or effort to understand me. This left me feeling very anxious, hopeless and confused. To try and get to the bottom of my problem, I turned to a private doctor, who conducted X-rays that showed I had lung inflammation and prescribed the right medication which is working. So the GP surgery’s negligence has cost me a lot. Dr Mostafa needs to make improvements to the service URGENTLY!"

"This doctors surgery is the best iv ever been too . The staff are amazingly helpful and always answer the phone promptly . Always get an appointment for my kids , no complaints whatsoever . All the staff work over and above to make sure we as patients are happy and well"

"Like all surgeries in London, they are overworked and very busy. This makes it hard to get appointments, which can be frustrating. This is fairly standard across the borough, unfortunately. The staff care, and have made efforts to help me get meds at the last minute on more than one occasion. This is a good surgery."

"After having a negative experience with my previous GP, I decided to move to this surgery and I am pleased with Mostafa PMS. The receptionists/admin staff, nurses and GPs provide prompt responses to my requests for appointment/consultation/GP letter. I am happy with the service they provide as I can only imagine how busy the staff members are."