University College Hospital

"Was dropped in front of the main entrance by a taxi, queued in front of the info desk/reception to ask where to go and was approached by someone with a yellow badge (working or volunteer from the hospital) to ask if he can help and promptly answered us to go directly to the A&E unit with clear direction. The staff, nurses & specially the doctor was very calming and thorough in their job. The facility is very clean. It took us less than a couple of hours with the medication from the pharmacy and went back home… The only minor comments is that there was no discharge summary report, either they missed to give us or it does not exist. Also the A&E waiting area seems to be small, perhaps it is under renovation not sure…"

"The prime example of the utopia we would be living in the UK, would all the NHS have proper funding. It is the best hospital you can wish for, from the exceptional staff, to the processes, the attentive care you receive and the stellar facilities. It is properly financed and it shows, and from a personal perspective, I was lucky to be treated here."

"Nurses and Doctors did my fathers operation were fantastic. However, after that point it went down hill. My mother was told she would be called after my father finished having his operation which was due to finish around 2/3 pm. Nobody called by 7pm and we had to spend over an hour trying to get through to the correct department. Eventually we got through and someone said they would call back. We went to visit my father the following day (late afternoon). He was told they needed to change his bandages in the morning. He kept asking when it will be changed and kept being told they’ll come back! He was covered in lots of dried blood. After him chasing about 11 times, they finally changed the dressing around 10pm! It was supposed to be changed in the morning to stop infections occurring. Whilst I get staff are currently underpaid, busy and most likely demotivated. There were some staff hanging around the nurses station not doing very much. When I did finally track down the nurse, they didn’t really know much about my father. There are also no TV’s for patients to pay to watch TV/listen to the radio in the post operative recovery ward. It’s rather depressing to be honest. I would not recommend this hospital and got my father out ASAP!"

"I gave birth and had all the pregnancy appointments here. Honestly, I really had a bad time. Most of the staff ignored me a lot and they were quite rude. Had a severe bruise on my arm after a nurse took my blood one time. When I was forced to stay in the hospital to “monitor” my baby. No one wanted to keep an eye on my baby when I wanted to shower. I was sent to a different floor to get some hot water to drink , a nurse treated me like a thief and gave me boiling hot water and it burn my mouth. The fourth day of staying in the hospital also the last day , I insisted to leave as I didn’t see any reason to stay and I was exhausted from giving birth and looking after the baby all by myself, hardly got any sleep, a midwife who looked like in charge there immediately changed her attitude and ignored me since then just because she couldn’t convince me to stay. Only thank two midwives who helped me give birth at the birth center. So I gave one more star for them two. The rest was a truly nightmare. And yes I’m aware that the nurses do a difficult job but that time the ward wasn’t even busy. If they act like this because they overwork and underpay , they shouldn’t take it out on me or any other patients."

"Thanks so much for the booster jab volunteers to make the process so much easier. The waiting was well planned and the queue wasn’t that long either. Very organised and sanitary measures in place. The staff who vaccinated me was wearing gloves and masks etc. and also ensured that I felt calm before the jab. I was offered to wait for few minutes post jab which was again very kind. Even though I hot my appointment booked on Sunday, the jab was offered real quick as there wasn’t much waiting. Thanks to the ones in ward K to the pleasant experience"