Talk Wandsworth 56 Tooting High Street, London SW17 0RN

"Quick with initial assessment but then after two months of waiting they call to arrange start of CBT from an unknown number which I can’t then contact them back on, nor do they email me regarding next steps. Incredibly frustrating and unhelpful. Wouldn’t recommend. EDIT: they put blame on you in their discharge letter (which they also send to the GP) and say that you don't answer your phone. Incredibly upsetting for your GP to be sent this and think you are not getting help!"

"It's a long wait but I can assure you that it's definately worth it. The CBT at Talk Wandsworth is making a positive impact in my life and consequently, for those around me like family and friends too. Karis Smaller, is an outstanding qualified therapist. She'll pay you close attention, help you learn more about yourself from different perspectives and give you practical tips and tools to improve your life."

"I was referred to this service by my GP, to self refer myself as been going through multiple mental and emotional struggles following many bereavements, life struggles etc. I filled in their forms, thinking I'd be contacted for help, nobody contacted me, ever! I then called them directly, multiple times yet they never pick up, I then emailed numerous times, again no replies, after a month of this and no contact, they then emailed me saying that as they had not been able to reach me, they are closing my request of self referral. Even though they had never even contacted me nor replied to my calls and emails, truly worst service provider ever, I am still struggling and now have nowhere to turn for help. If I could rate them a minus 100 stars I would for their truly disgusting disregard for those who reach out to need mental help."

"After initial contact and brief one to one, I was fobbed off to a partner company called Xyla. Waited 8 months for someone to contact me. Had one brief telephone conversation and was then told they couldn't help. GP told me to self refer back to Talk Wandsworth. Again had one brief session, filling in forms and answering basic questions. Been waiting now for someone to get back to me with an appointment since last year. Seems to me they sign you up, get all the paperwork sorted to tick all the right boxes, in order to justify their grant applications and retain their status. 2 weeks ago I requested written confirmation, by way of a summary of my involvement with them, would be passed on to a manager I was informed by admin. Phoned this morning for an update only to find they can't take any calls at the moment. Maybe they are all in a meeting, on annual leave, off with Covid-19 etc."

"I was referred by my GP and started off with CBT. I was using SilverCloud which seems like the lowest level of support they can offer. I did not find it useful at all so my therapist and I came to a conclusion that the CBT/SilverCloud way is not helping and I can get counselling. 2 weeks later I received an email that I will have to wait 12-18 weeks before they contact me for an appointment. The worst part of this that after having agreed that the level of support I received is inadequate, I am now left with zero support for 12-18 weeks. I understand that I am not a priority because there are people out there with much worse conditions than I have but there should be some form of support offered while waiting other than the online tools which we have already concluded are useless for me."