ASDA Pharmacy East Street, Bedminster, Bristol BS3 4JY

"We have used this pharmacy for a few years it has always been awful trying to get through on the phone. I used to pick up a private prescription and they would often not have enough product and so I would ring to check quantities. The prescription is now NHS and so I have to ring to check it's there, I have tried ringing non stop for hours with no answer it's now 9pm so I know it won't be busy but had no answer since 8pm. The Whitchurch Asda is more reliable"

"There is ALWAYS a queue. This pharmacy is perpetually understaffed so the staff are always impatient and look exhausted. Since the pharmacy outside ASDA closed they have had way more patients and now take 72 hours to process prescription requests. They really need more help."

"Rudest staff of any pharmacy I’ve been to. We’re here because we’re unwell and need care, but the staff make you feel even worse and shouldn’t be working in this industry. Disgusting service. Miserable atmosphere. Love yourself by not coming here"

"I was left waiting for 20 minutes at the till without warning: the first assistant had my medication, I was card in hand ready to pay and then he disappeared into the back room. I could see him moving around and apparently collecting medicines for others who had left their prescriptions, tapping on a computer then heading into the storeroom and then back to the computer. Four other people created a queue behind me, two of whom disappeared after 10 minutes when no one came out, despite the fact he could have seen us if he looked up. Then assistant #2 arrived, coffee in hand (had the poor guy cut his break short?) Very pleasant, lovely, and after five minutes he suddenly seemed to twig I was waiting for his colleague to come back with my prescription. He immediately went and collected the medication and brought it back out to me. Chap #1 finally came out to help serve the queue (which was growing again now the tills were manned). Talk about chalk and cheese the pair of them!"

"Sloooooooooooow service, painfully slow. Literally spent half an hour serving the one person in front of me. HALF. AN. HOUR. Flicking through the slips as slow as humanly possible, stopping and chatting every few seconds. Eventually the customer gave up to come back the next day. The sales assistant had no idea about the medication I was asking for, luckily I knew what I wanted. Asking for non branded confused him and I had to point at what I wanted and check the ingredients myself to make sure it was the right thing; totally incompetent. At least he wasn't rude like most of the other staff there. One guy who works there is good. Everyone else is slow, incompetent, often rude and disinterested."