Levern Medical Group 213 Main Street, Barrhead, Glasgow G78 1SW

"No problems. Called for phone appt. Spoke to GP, she made a face to face appt the same day. Good to see things getting back to something like normal."

"Had a few terrible experiences with this surgery with my daughters care. Phoned earlier today asking for an appointment because my daughter was having an allergic reaction and because I had mentioned her eyes were swollen they asked me to go to an optician instead! Ended up in A&E just because they couldn’t be bothered"

"This is a fantastic practice. I’ve had to visit more recently and on every occasion the staff have been polite courteous and professional. GPs are also excellent and helped greatly at a time I really needed it. Can’t praise the practice enough. Online appointment booking gives access to pre-book routine appointments 2 days ahead, a week ahead or 2 weeks ahead when theY become available at 8:30 each morning or a cancellation becomes available. Worth thinking about if you can’t get through on the phone first thing. Abuse of practice staff is an increasing problem across primary care and using a zero tolerance approach is entirely the correct way to manage this and follows NHS guidance. Fabulous staff who deserve to work in a non threatening atmosphere."

"Two issues: 1. Two weeks before you get a Doctor’s appointment? Really? Settled for a Nurse Practitioner and got one sooner. Got there to find I was one of 3 (JUST 3) people in the waiting room, and 1 of 2 waiting for the nurse. If the practice is so busy that no Doctors are available, where were all the patients? Do any bloody Doctors actually work there now? 2. Having requested a repeat prescription, I am told 4 days later that I won’t get it until a Doctor speaks to me. Meds run out 3 days before this telephone consultation, which I tried to explain to the idiot receptionist would cause me to become sick. She wasn’t interested and as expected, having rationed my remaining meds, I am sick as a dog. Conclusion: This practice has gone to hell. No doctors, unsympathetic underlings on reception and quite clearly, Nurse Practitioners being used to plug gaps. Assuming I get my meds, I’ll be leaving this ineffective band of cretins."

"I walked in with blood dripping into my shoe, asking for a tetanus. I was told there are no appointment for 2 weeks and that I should go to the local hospital. When I informed Angela (The manager) that I have no transportation, she told me "that's not really my problem". When I asked why she was being rude about it, I was told "I'm not being rude, you can't just walk in an expect a tetanus. You can either go to the Victoria hospital or else come back in two weeks"."